Alertacall – Helping housing providers keep people safe, connected and informed
Alertacall uses award-winning technology and regular contact from its friendly team to help housing and retirement living providers have better two-way contact with older and higher-needs people. Their touchscreen enables housing providers to know their customers and properties better.
Founded 20 years ago and based in Windermere, in the Lake District, tens of thousands of people and more than 60 housing providers use its products and services. In 2022, Alertacall was recognised with a Queen’s Award for Enterprise in Innovation –– the most prestigious award for UK businesses.
Alertacall provides three core services to housing and asset teams, which enable:
- Easier, simpler and lower-cost digital warden call services
- Daily confirmation of occupancy and that the property is OK
- Exchange of information through two-way digital engagement
- Proactive, high-quality human contact, 365 days a year
- Acceleration of digital transformation
- Increase in customer satisfaction and independence
- Repairs and ASB digital reporting
- Listening and learning about customers’ needs and feedback
- Meeting changing regulatory requirements
- Reducing loneliness and isolation, improving people’s mental health
Beyond Warden CallTM
Beyond Warden CallTM is designed for digital switchover and replaces outdated, hard-wired warden call systems with fully compliant video door entry, digital telecare and fire safety connectivity, in a single package connected by resilient wireless technology.
As well as allowing residents to see and talk to visitors, the door entry panel also has several features that link to a portable digital touchscreen, including creating call logs. It also has multiple modes of secure access, such as pin code or key fob entry.
The digital telecare alarm can be free-standing or wall-mounted for use in the home and comes with a wearable alarm for when people are on the move. Beyond Warden CallTM can be connected to existing smoke alarms and linked to current Alarm Receiving Centres, or new ones in the future. The system works off multi-network 4G as standard, but Alertacall can also install commercial-grade WiFi within schemes as required. Beyond Warden CallTM is simple and cost-effective to install with minimal cabling. Each unit works independently, which makes servicing extremely easy.
Housing Proactive®
Alertacall’s Housing Proactive® service uses a portable, easy-to-use touchscreen to make two-way contact, self-service and digital engagement simple.
The touchscreen features straightforward ways for customers to send messages to housing providers and to report repairs or problems such as antisocial behaviour. Housing providers can also use the touchscreen to send important information to residents and carry out surveys, such as tenant satisfaction measures. They can also offer Alertacall’s optional OKEachDay® service to confirm occupancy and ensure that people and their properties are safe.
OKEachDay®
Alertacall founder and CEO, James Batchelor, invented the OKEachDay® service, which enables people to press a button on the Alertacall touchscreen every day to confirm that everything is OK at someone’s property. The OKEachDay® button helps the housing provider to be more efficient and focus on those residents who need face-to-face support. If the customer doesn’t press the button, they will receive a call from one of Alertacall’s specially trained, friendly team. Action can be taken if it is believed the customer is at risk, preventing undiscovered deaths and saving lives.
Combining ingenious technology with contact from people who care.
Alertacall works closely with housing and assets teams to develop effective, convenient and efficient solutions for their specific needs.
Alertacall’s products and services also help social housing providers meet the requirements of the Regulator of Social Housing, the Better Social Housing Review, the Social Housing Act and the Decent Homes Standard.
This includes the need to have regular engagement with tenants, respond effectively to any issues, promote transparency, share information and collect data on tenant satisfaction.
Find out more
For more information on how Alertacall can help you and your customers please contact:
contact@alertacall.com or 0808 208 1234
