Housing Proactive – an Alertacall service
Digitally enhanced daily contact for housing management
Housing Proactive, Alertacall’s housing management system, is used by around 50 housing providers in the UK to increase contact with older residents and those with additional needs for more effective property management. The service operates 365 days a year and enables housing teams to significantly improve resident communication, enhance service delivery, and create cost and time saving efficiencies.
To access the service, residents are given a specially designed device installed in their property – all have our unique ‘OKEachDay’ button (the concept of an ‘OK’ button was pioneered by Alertacall). Customers press the OKEachDay button on one of our devices to confirm everything is ok at their property, or they are called by a friendly and knowledgable advisor.
Data around service interactions is recorded and provides a range of housing management reports in real-time via secure online reporting.
Meeting the aims of your digital agenda – portable touchscreen
Many housing providers are currently defining their organisation’s digital vision, particularly in sheltered and supported housing in view of the 2025 digital switchover and where ageing hard-wired alarm systems need replacing. Housing Proactive addresses some of the key challenges of digital engagement:
- A portable 8-inch touchscreen, with built-in connectivity
- A no hard-wiring solution
- Easier contact e.g. for repairs reporting
- Flexible messaging capability – two way, text & image
- All devices digital switchover ready
- Options to include sensors, dispersed alarms, video calling and door entry integration
Quick to implement – fundable and trusted
Housing Proactive is available for a low weekly fee per property, requires no wiring and there are no set up or capital costs. Furthermore, the service is Housing Benefit and Universal Credit eligible.
Responding to the challenges of COVID-19 – ‘invaluable’
“During the coronavirus lockdown being able to send out regular updates to tenants and offer them new ways to communicate with us has been invaluable – particularly, given that our staff are working off-site. The online management information is especially useful in helping to identify any housing issues remotely. Importantly, through the Housing Proactive service, tenants have access to a friendly reassuring voice from their team on a daily basis if they wish – which helps to reduce the effects of social isolation. The service has been ‘invaluable’.
Suzy Horth, Project Manager – Business Transformation Team,
Saffron Housing Trust
For more information on how Housing Proactive could benefit you and your residents, and for an online demo of the service, contact:
Martin Cutbill, Director
M: 07970 516163