Housing Digital Innovation Awards

2027

Thursday 4 February 2027

The ICC, Birmingham

Best Use of AI for Customer & Resident Experience

Recognising an outstanding application of artificial intelligence that has transformed or significantly improved the way housing organisations communicate with, understand or provide services to residents and customers.

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Your Details

Your Company *

Your First Name *

Your Last Name *

Your Job Title *

Your Email *

Your Twitter Handle

Phone *

PLEASE NOTE: There is no charge for submitting an entry for The Housing Innovation Awards, however if you are shortlisted for the awards, we do ask that you purchase a minimum of one ticket (£205 + VAT) for the awards ceremony. If you are happy to proceed please tick the following box to agree and complete your submission.

Ticket Purchase *

I accept

Nominee Company Details

Company Name *

Web Address

Address 1 *

Address 2 *

City *

Post Code *

Twitter Handle

Your Submission

PLEASE NOTE: There is no facility to save your submission before submitting it.
We recommend that you draft and save your submission off line before filling out the form below.
If once you submit the form, you do not get a confirmation email, please email awards@housingdigital.co.uk

What customer or resident challenge was AI used to address? *

Describe the AI solution and what makes its application innovative. *

How is the AI being used in practice and how is appropriate human oversight maintained? *

What measurable improvement has it delivered for residents or customers? *

What safeguards are in place around accuracy, privacy, security, fairness and responsible AI? *

Image Upload

Drag & Drop Files, Choose Files to Upload You can upload up to 3 files.

A maximum of 3 images are required in support of your submission. (Each image can be up to 8MB in size and must be either a .jpg or .png file).

Logo Upload *

Drag & Drop Files, Choose Files to Upload You can upload up to 4 files.

LOGO UPLOAD: Please supply the organisation's logo(s). (You can supply up to 4 files, each file can be up to 8MB in size. The preferred file type is .eps format however .jpg or .png files are also acceptable)

Submission Summary *

Summary of your submission written in the 3rd person (this may be used in the awards review on Housingdigital.co.uk if you are shortlisted).

Housing Innovation Awards Info

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