Chloe Fletcher has joined HQN as a new director.
Previously policy director at the National Federation of ALMOs, Fletcher started her new role this month.
The organisation, founded in 1997, provides advice, tailored support, and training to the housing sector to help it navigate an ever-shifting operational environment, so there’ll be much for its new director to grapple with – especially in an election year.
Alistair McIntosh, HQN’s chief executive, said: “I am very pleased to welcome Chloe to HQN. She brings a deep understanding of how Westminster works from her previous roles with London Councils and the National Federation of ALMOs. That will make sure our members’ voices get listened to in a year of political upheaval.
“Chloe also has an acute awareness of what our members need to help them to deliver great services to residents in these difficult times. I have asked her to sharpen up our offer in the coming year. So, you will be hearing from her.
“Finally, Chloe is well respected by politicians of all sides, as well as DLUHC, the RSH and the Housing Ombudsman. That will help as we all pull together to deliver services to be proud of.”
Fletcher said she is excited to be joining the organisation at such a “pivotal moment” for the sector.
“I was incredibly privileged to have worked for the National Federation of ALMOs for 16 years, helping members share best practice, learn from each other and challenge themselves to be the best organisations they could be,” she said.
“I worked constructively with many governments and their civil servants over the years to try to improve the outcome of housing and welfare policy on the ground, and I have valued the close working with tenants throughout that time with tenant board members helping to set the agenda, and the tenant advisory board influencing debates and discussions within the movement.”
She added: “We need all social landlords to work more closely with tenants, and focus on improving basic housing management and maintenance, so that we have a social housing sector we can all feel proud of.”
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