Warrington Housing Association (WHA) has boosted its commitment to its tenants by investing in five newly created roles.
To support the families, older people, and people with additional support needs living in its 1,300 properties, the housing association says it has restructured its team to become more customer-focused.
Fiona Evans has been named head of Corporate Services, a new role at WHA; while apprentice Jodie Williams takes up the new position of Performance and Policy officer.
Former Independent Living co-ordinator Bernie Hubble has taken on the new role of Customer Voice officer, focusing on engagement with the housing association’s customers.
Elsewhere, Jonathan Sutcliffe has joined WHA as a Communications and Marketing apprentice; while Mark Siviter takes on the role of Compliance officer – another newly created position.
Commenting on the appointments, Fiona Evans, head of Corporate Services, said: “These new positions reflect our respect for our tenants, and show our commitment to growth and development for the organisation after this unprecedented year.
“Our commitment to our customers as an early adopter of the National Housing Federation’s Together with Tenants Charter has never been stronger.
“Together with Tenants is about developing strong relationships between residents and housing associations over the long-term, and we are continually challenging ourselves to put our residents at the heart of what we do every day.
“These five new appointments demonstrate that commitment, and we are looking forward to the year ahead as we slowly start to emerge from the pandemic, for a new and better future for tenants and colleagues.”
Image: The five new hirees at Warrington Housing Association
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