Enghouse Interactive: Helping housing associations deliver efficient, engaging customer service to all
When it comes to customer, service housing providers are under pressure to drive operational efficiencies while keeping ever-more demanding tenants happy across a growing number of channels.
Enghouse Interactive works with over 120 housing associations, providing them with the customer engagement solutions they need to improve performance, solve customer queries faster and increase agent productivity – all enhancing the customer experience and ensuring they meet their overall objectives. We understand your specific business needs and how best to meet them.
Our comprehensive portfolio of interaction management solutions spans omnichannel contact centres, computer telephony integration (CTI), self-service, knowledge management, operator consoles, call recording and quality monitoring, media voice services, outbound diallers and real-time video collaboration.
We know that a “one size fits all” approach is not enough – every organisation is unique. That’s why we offer choice, flexibility and scalability in deployment and integration to ensure effortless customer interactions, whatever your size and budget, and whether you want to choose cloud-based or on-premise. We are platform agnostic, working with leading vendors including Microsoft Teams, Cisco and Avaya. Our solutions underpin blended, remote and office-based working – whatever fits best with your needs, now and in the future.
A certified Microsoft Gold Certified Partner, Enghouse Interactive’s platform works seamlessly with Microsoft Teams to bring greater collaboration, clearer communication and increased agility to your contact centre and wider organisation. More than 600 customers have trusted us to deploy leading-edge contact centres in a Microsoft environment.
Using our solutions, housing associations are able to efficiently deliver omnichannel service, empower tenants to self-serve, increase collaboration between the front and back office, all while maintaining high-levels of service across traditional voice-based communications. Find out more and read testimonials from some of our 120 housing association customers at URL.