Fife Housing Group has delivered individual afternoon teas to members of the Resident VOICES scrutiny panel during virtual consultations.
Pre COVID-19, the group met in person once a month. However, since March they have been unable to get together virtually and instead have embraced the introduction of virtual Zoom meetings.
Most recently, engagement officer Helen Miller arranged for individual afternoon teas to be delivered to members taking part in a virtual consultation session as a ‘thank you’ for their continued commitment during these difficult times.
Fife Housing says the purpose of this meeting was to obtain the views of the group in connection with customer-facing policies, giving them the opportunity to review existing processes and comment on whether they believed them to be fair, concise and user-friendly.
Chairperson, John Bell, said: “Without virtual meetings, Resident VOICES members could potentially have lost contact with each other.
“Many members have embraced this new way of working and virtual meetings have allowed us to continue having a positive impact on potential service improvements.
“Whilst we are unable to carry out full scrutiny projects at the moment, the prospect of reviewing customer-facing policies has been a positive one.
“These virtual meetings give us the sense that we are still doing something worthwhile and valuable.”
Main image: Cakes from Fife Housing Group’s afternoon tea
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