In December 2020, a further five Scottish Registered Social Landlords invested in Mobysoft’s RentSense, including Perth & Kinross Council, West of Scotland Housing, and Fife Housing Group, bringing the total number of Scottish social landlords using RentSense to over 25.
The growing number of Scottish landlords showing interest in RentSense reflects a wider adoption already seen in other parts of the UK.
One such landlord is Portsmouth City Council, which experienced a dramatic increase in the number of tenants claiming Universal Credit in March and April 2019.
“Throughout lockdown, we made contact with all our tenants to understand their current financial circumstances, and how COVID was affecting them,” explained Mark Fitch, head of Local Authority Housing at Portsmouth City Council.
“We provided support with new claims, backdated claims, changes to circumstances, and encouraging open honest communication.”
The local authority felt that the rise in claimants had shown its incumbent system was not able to help it manage Universal Credit as effectively as required.
“Our current system is not able to manage the complexities of UC. We need something to help our Housing officers be more efficient with their time and to be able to focus on the tenants that most needed support. That is what RentSense is proven in delivering for landlords,” said Fitch.
Members from the council spoke to other landlords and attended some events organised by Mobysoft, which helped inform its decision.
“We were able to carry out a virtual site visit with another local authority that also have generic workers, and they were all complementary about the positive impact Rentsense has had on their income management and arrears levels for their tenants,” said Fitch.
“There are over 25 Scottish social landlords now using RentSense,” added Mobysoft director Paul Evans.
Housing Digital Stakeholder Mobysoft is one of the fastest growing software as a service-providers in the UK. Its RentSense product helps landlords sustain more tenancies, deliver efficiencies, and protect revenues.
Image: fizkes / Shutterstock
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