Take Resident Experience to New Heights with Futr
Who Are We?
Futr is a digital innovator deploying automated customer contact solutions to the frontline of UK customer services.
Today we’re working with a range of leading social landlords, including some of Housing Digital’s Top 30 Digital Housing Providers – such as believe housing and Ongo homes.
Our automated customer contact solution is being used to optimise the performance of business areas such as rent, repairs and maintenance, and anti-social behaviour.
Encouraging Digital Inclusion and Promoting Self-Serve
Many social landlords are seeking to enable their residents to get immediate answers to queries 24/7, in their chosen language, with the goals of:
- Improving customer experience
- Encouraging digital inclusion
- Promoting self-serve tools
- Upskilling residents’ ability to self-serve
- Generating real-time insight into residents’ needs
- All whilst reducing the burden on the contact team
By complementing traditional lines of communication with digital channel shift, using Futr’s conversational AI chatbot technology, landlords are rewriting elements of the customer service rulebook.
“A key part of our strategy is to encourage customers to interact with us digitally. Futr is a significant part of our ability to achieve this.” – Bharat Velji, ICT Infrastructure Development Manager, First Choice Homes Oldham
The chatbots are integrated easily into a range of housing management systems and communications channels, including websites and social media channels such as Facebook messenger.
Housing Digital’s Readers are Invited to Futr’s Live Online Events
Join Futr’s Live Online Events, from vodcasts to webinars, on topics such as ‘How Can Social Landlords Increase Digital Inclusion?’ and ‘Is Omni Channel What Residents Want?’
Reach Your Digital Self-Serve Goals Today
For a conversation on how other social landlords are using this technology to better support customers, get in touch with Futr’s Housing Lead, Kitty Hadaway (E: firstname.lastname@example.org).