7 & 8 February 2024 – Edgbaston Stadium, Birmingham 

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CONFERENCE AGENDA

Housing Digital Live is a showcase of innovation, delving into the most innovative products, services and projects pushing the sector forwards. 

Registration opens at 8:30am with coffee served in the exhibition hall.

There are three stages running different sessions concurrently throughout the event.
Click on the tabs below to reveal the agenda and timings for each day. 

8:30 am - 9:30 am Exhibition Hall

Registration

Registration opens at 8:30am with coffee served in the exhibition hall

9:20 am - 9:30 am Stage 1

Welcome Address

Ian Wright, Chief Executive, Disruptive Innovators Network

9:30 am - 9:50 am Stage 1

How knowledge and information management is the ‘closest thing to a silver bullet’ for social housing

Kathryn Eyre, Director of Quality, Engagement & Development - Housing Ombudsman

The sector’s problems with knowledge and information have led to unacceptable delays for residents, missed appointments, vulnerabilities being missed and residents experiencing financial detriment.
Kathryn will look at the recommendations and lessons learned from our Spotlight report on Knowledge and Information Management, highlighting cases showing the detrimental impact of getting this wrong and how the sector can get it right.

 

9:50 am - 10:20 am Stage 1

The many faces of data | Ryan Dempsey - CEO, TCW

Ryan Dempsey - CEO, TCW

We first need to understand that data has many formats, whether this be high level or granular. It is essential to understand what data means to you and how you can harness it to provide a better and safer service to residents. In this presentation Ryan will not only give insight into what you can do with the data you have and know about now, but also the data that you don't yet know you have. His presentation is guaranteed to make you think differently.

10:20 am - 10:50 am Exhibition Hall

Refreshment Break

10:50 am - 11:30 am Stage 1

Panel: Meeting the requirements of the Building Safety Regulator; enter the Digital Twin

The Building Safety Act received Royal Assent in April 2022, circa five (5) years after the tragedy of Grenfell Tower and mandates the creation and maintenance of a 'golden thread of information management'.

Many organisations are today looking inward to the silos of data and systems they have, their teams’ capabilities and their organisations appetite for innovation - realising there has to be a step change. Some haven’t even realised there is a problem - even after all that has happened!

Let’s explore the value the housing sector could gain in not only building safety but the whole life of a building adopting Digital Twins?

 

Chair:

Mark Williams - Founder & CEO of Deeo - The creators of Twinnedit


Speakers:

Henry Fenby-Taylor, CEO of Athenophilia Ltd and former Head of Information Management, Centre for Digital Built Britain

Bola Abisogun (OBE), Founder of DiverseCity Surveyors and Digital Director at BIM Academy

 

10:50 am - 11:30 am Stage 2

The Impact of Technology on the Resident Experience | Stephen Hall, Global Head of Resident Experience at Plentific

Stephen Hall, Global Head of Resident Experience at Plentific and founder of Active Housing

David Cater, IT Director at Sovini Housing

Join Active Housing by Plentific as they explore 'The Impact of Technology on the Resident Experience.' Discover how technology solutions are enhancing the way communities interact and thrive.

Our expert Stephen Hall will explore resident self-service technology, impact of mobile, and the transformative integrations that are enhancing the overall resident experience.

Learn from the success of our client, David Carter, IT Director at Sovini Housing, as our guest speaker explores the innovative solutions, and the future trends shaping resident interactions.

10:50 am - 11:30 am Workshop

How AI will reshape customer engagement & empower employees - Central Networks

Richard Brown, Director, Converse360

Harley Mycock, Account Manager, Central Networks

Central has pioneered digital change in the housing sector for 30 years, always anticipating new technologies. Today, AI is driving a revolution in our approach to serving customers and supporting employees.

AI will change the face of customer service forever; improving efficiency, personalisation, and accessibility; it will also empower employees across all department to be more productive and knowledgeable than ever before. 

Join Central’s Harley Mycock and Richard Brown, Director of converse360, to learn what is possible.

11:35 am - 12:05 pm Stage 1

Innovation in Housing Finance: How can the sector keep building new affordable housing?

Arun Poobalasingam, Funding and Marketing Director, The Housing Finance Corporation (THFC)

 

Tariq Kazi, Director of Finanical Strategy, Southern Housing

Unprecedented is a word that is often heard to describe the difficult operating environment affecting the sector. But the country is still in desperate need of more affordable housing and so innovative funding solutions will be needed to ensure that HAs maintain or even increase their contribution to this.

11:35 am - 12:05 pm Stage 2

Innovation Showcase: Repairs & Maintenance

This panel session will focus on how we plan for the future and deliver planned investment programmes in challenging times, while showcasing a potentially transformative tool to help landlords more effectively target the least energy efficient housing in their areas.

Chair:

Tony Cubitt - National Sales Director, Vericon Systems


Speakers:

Matt Jarratt, Assistant Director of Operations at Procure Plus

The session will focus on the ongoing challenge of delivering planned investment programmes in an extremely challenging climate, including:

  • How do you plan for the future and deliver in challenging times?
  • How do you assess the market to decide what is available versus what needs to be done, and in what order to get best value?
  • What does good look like for your organisation?
  • How do you collect accurate data about stock?

Dr Richard Hauxwell-Baldwin, Research & Campaigns Manager at The MCS Foundation

This presentation will present results of a large-scale thermal imaging trial conducted over Leeds.

We need to urgently retrofit the 29m homes in the UK - and a benefit of the thermal camera technology is that it helps local authorities pinpoint where they need to channel their efforts to make the most impact. By providing an unprecedented level of detail and scale, satellite thermal imaging is a potentially transformative tool to help local authorities more effectively target the least efficient housing in their areas.

11:35 am - 12:05 pm Workshop

Unveiling Process Efficiency: The Role of Power Automate Process Mining in Social Housing - Crimson

Speakers:

Oliver Sinclair, Managing Principal Consultant at Crimson

Ciara McMillan, Account Director at Crimson

Jordan Wheat, New Business Consultant at Crimson

In this illuminating presentation, experience firsthand the power of Power Automate Process Mining and AI-driven insights in redefining process optimisation for housing associations.

Engage in an interactive session where we collaboratively explore the intricacies of housing association processes and pinpoint bottlenecks using real audience data.

Witness how Microsoft's process mining tools simplify complex tasks and discover the art of harnessing low-code automation to optimise processes and unlock operational excellence.

12:05 pm - 1:30 pm 1882 Room & Exhibition Hall

Lunch

1:30 pm - 2:00 pm Stage 1

AI in Housing: Preparing for the pitfalls beyond the opportunities

Jon Cocker - Chief Information Officer, Platform Housing Group

With more and more AI tools on the market now that can be used for business, we need to approach and agree best practices for the housing sector to ensure we deliver optimum service for customers and at the same time protect them and our organisations from the risk we’re exposed to.

Chief Information Officer Jon Cocker examines the possibilities and opportunities through cases studies of where Platform have successfully applied AI and ML, like for example their silent tenants project and solutions around predicting damp and condensation mould. He’ll then be proposing what thinking should be included when it comes to the frameworks required to establish best use.

1:30 pm - 2:00 pm Stage 2

Innovation Showcase: Culture & Well-being

This session will showcase three housing providers and their award winning work to enhance company culture and the well-being of their employees and wider community.

Chair:

Vicky Lynch - Head of Housing, PayPoint


Speakers:

Stephen Dunstan, Director of Resources, Blackpool Coastal Housing

This session will focus on the work BCH are doing on:

  • Embracing mental and physical wellbeing, we started with a mental health group and broadened to include encouraging physical activity
  • Investing in improvement - training staff up as Mental Health First Aiders and also to competently run workplace physical activity sessions
  • Tenant wellbeing – leading on covid food hubs, developing from there to create a network of organisations locally that could share good practice and then establishing Warm Hubs to assist tenants and others in their communities during the Cost of Living Crisis
  • Work to get tenants into employment / training
  • Working to give young care leavers more chance to sustain tenancies
  • Hosting an arts consortium to get cultural opportunities to those who wouldn’t normally access them.

Donna Warr, Head of Organisational Capability at Stonewater

An insight into the work that Stonewater is doing around employee culture and well-being. Hear more about our 10 new themes for the 2022-2027 People Strategy which we have called ‘accelerators’. We believe they will both enhance our current initiatives, and drive us forward to our 2030 strategic goals and vision to be to become an exceptional place to work.


Emma Gladwin - Community Investment Lead, Peabody

Peabody’s award-winning Cook for Good initiative aims to tackle food insecurity, poor diet and social isolation in Islington. Cook for Good is a not-for-profit organisation founded in 2019 with a mission to use cooking and food to draw in and support local communities. The partnership with Peabody has enabled them to develop and scale their organisation rapidly, with a community kitchen, cookery school and surplus food pantry now all operational on a Peabody estate.


 

1:30 pm - 2:00 pm Workshop

Making the right repairs appointment

Nick Shipton - CEO, More IQ

Making the right Appointment' is critical when offering a first class repairs and maintenance service to you residents.

Having the right type of 'algorithm' is key to this and can have a dramtic effect on your efficiency and service.

Come and find out why not all dynamic scheduling is the same and why you need to look under the bonnet of your scheduler to see how it runs.

2:05 pm - 2:35 pm Stage 1

PANEL: AI Use Cases

Chair:

Aidan Dunphy - Chief Product Officer, Esuasive


Speakers:

 

Carolina Padovezi De Oliveira, Corporate Project Manager at Manningham Housing Association

In an era marked by technological prowess, the integration of Artificial Intelligence (AI) stands as a game-changer in the realm of housing associations.
This insightful session will delve into the innovative ways AI is reshaping the landscape of Manningham Housing. By leveraging predictive modeling, and automation, AI has the potential to streamline processes, optimise resource allocation, and enhance the overall living experience for our residents and staff.


 

Peter Lunio, Director, Golden Marzipan

Peter will explore recent groundbreaking AI advancements and their implications for strategic decision-making, personalised tenant communication, and operational efficiency in social housing. This session will offer valuable insights into navigating challenges like data privacy and technical barriers while showcasing practical AI applications for boosting community engagement and streamlining operations. This interactive session will offer practical insights for housing professionals, emphasising AI's potential to solve sector-specific challenges.


 

2:05 pm - 2:35 pm Stage 2

Project 80 - delivering Future Homes

Dr Tony Hopkin - Head of Construction, Quality and Innovation, Midland Heart Housing Association

This session will explore Project 80 which has delivered (and monitored) the first affordable homes that model the forthcoming Future Homes Standard.

These homes have incorporated a range of different technologies and approaches to reduce carbon emissions associated with new-home development by at least 80%.

These homes have incorporated 'Smarter Living' technologies including sensors to monitor and feedback energy use and air quality; and, smart sockets to reduce the consumption of unregulated energy.

Having had the homes occupied for over a year, the project has also learnt valuable lessons with regards to resident communication and engagement and the overall effect the end user has on the performance of homes.

2:05 pm - 2:35 pm Workshop

Marketing by Home

Verity Gleave - Head of Marketing & Communications, Stockport Homes

Home Marketing is a unique, profit for purpose Marketing Agency, delivering a wide range of services across the public, private and charity sectors, and specialists in the Housing Sector.


Find out how this innovative agency has developed over the last 3 years and their unique position in delivering award winning services and contribute to services in the Borough that 'transform lives'.

2:40 pm - 3:15 pm Stage 1

Revolutionising Social Housing: Harnessing AI Ethically for a Brighter Tomorrow

Dominika Phillips-Blackburn, Head of Product, Mobysoft

Jackie Tagg, Income Manager, Together Housing Group

In today's technological landscape, AI stands out as a transformative tool for social housing. Beyond its operational benefits, there's a compelling need to address its ethical implications. Mobysoft's presentation will discuss how to integrate and optimise AI, while highlighting the importance of guardrails and aligning your use of the technology with your values. In order to safeguard tenants' rights, ensure equitable access, and create a forward-thinking, responsible approach to harnessing AI within your organisation.

2:40 pm - 3:15 pm Stage 2

PANEL: Rising to the challenge of net zero in housing

Chair:

Jordan Toulson, Head of Product, Aico HomeLINK


Speakers:

Thomas Hague, Sustainability and Building Safety Lead at Procure Plus

Landlords face shifting priorities, but to pause or scale back plans to retrofit and decarbonise homes will only serve to see our challenges worsen and kick the problem down the road.

This session will focus on how landlords across the country can deliver the investment needed to retrofit homes in the current operating environment – using market intelligence, sector insight and collective buying power to make sure we don’t pass this problem on to future generations.

 


Neil Waite, Director at NetZero Collective

SHDF wave 1 saw many landlords deliver pilot schemes that focussed on fabric improvements only, improving insulation, or at best adding solar panels. These homes will need additional works to become zero carbon in the future as they did not eliminate fossil fuel heating/usage in the homes. Neil is passionate about the whole-house approach and decarbonising homes first time. Under his leadership, NetZero Collective is planning and delivering industry leading whole-house decarbonisation retrofit schemes nationwide.

2:40 pm - 3:15 pm Workshop

Staying People-Focused in a Digital Finance World: Xledger

Jack Moloney, Consultant at Xledger

Join Xledger as they discuss how to keep people at the heart of finance and digital transformation.

The panel will discuss what successful transformation looks like, how to solve the resource challenge, and how to choose the right partners internally and externally.

They’ll also offer advice on how to engage across departments, how to foster collaboration and accountability in finance transformation projects, and how staying people-focused is essential to innovation.

 

3:15 pm - 3:45 pm Exhibition Hall

Refreshment Break

3:45 pm - 4:15 pm Stage 1

How Amazon innovates: Interview with Leanne Burrell - Head of UK Regional Public Sector & Former Innovation Leader, Amazon Web Services

Leanne Hurrall, Head of UK Regional Public Sector & Former Innovation Leader, Amazon Web Services  

In this session we will explore with Leanne how the Amazon innovation process works from problem identification to writing press releases to working backwards from the customer and more

4:20 pm - 5:00 pm Stage 1

Innovation is high risk, right? Interview with Susie Braam - Former Head of Innovation, National Security Services

Susie Braam, Former Head of Innovation, UK National Security

Susie is an innovation and transformation leader and coach. Former Head of Innovation, UK National Security, Susie now advises on, writes and talks about innovation, leadership and strategy.

When it comes to innovation, it’s tempting to avoid signs of disruption and just double down on our existing businesses, our existing ways of doing things - stick with what we know and avoid the uncertainty. But what if you could navigate your way through the uncertainty inherent in innovation projects by proactively measuring and managing the innovation risk?

5:00 pm - 7:00 pm Exhibition Hall

Networking & Drinks

9:20 am - 9:30 am Exhibition Hall

Welcome

9:30 am - 9:50 am Stage 1

The new president of the Chartered Institute of Housing (CIH) has a simple message for the sector – be epic.

Jill Murray BA FCIH – President, Chartered Institute of Housing

“No matter who you are, home is the place where everything begins, and if you work hard, you can achieve anything you want, no matter where you come from. The work we do as housing professionals is so important, that’s why, I’ve developed Be EPIC. We all have a responsibility to continually improve our skills and knowledge and take ownership for our development in order to be the best housing professionals we can be.”

 

In this session Jill will talk about her presidential campaign Be EPIC, which sets out to champion the elements that make competent professionals, highlighting how technical competencies must be coupled with personal competencies and behaviours, continued learning and hard work to be successful.

9:50 am - 10:30 am Stage 1

A needs based operating model for housing | Tom Robins - Chief Executive, Switchee

Tom Robins, CEO of Switchee

The efficiency of the housing operating model is defined by the quality of insight about the needs of the resident and the performance of the property. The journey from reactive to proactive is not easy and yet it is necessary to unlock the benefits for all.

In this presentation we will consider a new operating model for housing by sharing the journeys of providers, technology partners and the residents they serve. Data from tens of thousands of homes will be shared to show how many of our assumptions can be challenged and some debunked.

We believe, and will show how by better understanding our customers and our assets we can do radically more with less.

 

10:30 am - 11:00 am Exhibition Hall

Refreshment Break

11:00 am - 11:40 am Stage 1

The Transformation Journey

 Chaired by: James Batchelor, CEO and Founder of Alertacall

 


Julia Mixter, Director of Transformation at Raven Housing Trust

How do you bring together People, Process, Digital and Data to deliver a successful digital transformation and deliver benefits at the end of it?

When the well quoted statistic tells you that over 70% of change efforts fail, it can be quite dis-heartening and can lead you to wonder where or even whether to start.

In this session, Julia will share the hard-earnt lessons that Raven learnt during a 4 year transformation programme that saw Raven replace every major digital system to be able to operate from one core dynamics platform, under-pinned by a comprehensive golden data source.

 


Helen McHale, CEO at Stockport Homes Group (SHG)

Stockport Homes Group is known for its innovative and entrepreneurial approach to being a landlord, a successful business, focussing on the delivery of excellent services to customers and the community.

Several years ago it realised its digital offer needed focus and improvement so made it a priority. Applying its leadership to this, with a commitment to growth and transformation has made a massive difference.

Helen will bring their journey to life, recognising massive progress but still a journey ahead.

 


Anne Taylor, Chief Executive of Thorngate Churcher Trust

Anne will give examples of how she uses readily available data to from multiple care, housing and building related sources to understand and improve day to day operations to deliver a service with residents at the heart.

11:00 am - 11:40 am Stage 2

Reducing the environmental impact of digital technologies in social housing: key learnings and transformational agenda

Dr Ralitsa Hiteva, Science Policy Research Unit, University of Sussex

This presentation shares key findings about the two areas with the largest potential for reducing the environmental impact of digital technologies, such as warden call systems in sheltered housing in the UK. Building on a 26-month study involving over 100 sheltered scheme residents, the presentation will share insights into the cornerstones of a progressive transformational agenda for using digital technologies in social housing.

 

The session will introduce the key roles of invisible practices of digital care and work, digital proxies, myths and misunderstandings in shaping residents’ everyday experiences with digital technologies and highlight new ways of engaging residents and staff towards creating thriving digital communities. The presentation will introduce evidence for moving away from Plug and Play thinking and call for introducing a strategic, long-term approach to embedding digital technologies in social housing and making them work better for residents, housing and care providers.

 

This presentation builds on research carried out across 5 universities (University of Sussex, University College London, University of Manchester, Imperial College London and Anglia Ruskin University), in partnership with Orbit, Appello and the NHS (2021- 2023). The work is is funded by the Engineering and Physical Sciences Research Council (Ref EP/V042130/1).

 

11:00 am - 11:40 am Workshop

The Digital and Automated Future for Fire Maintenance in the UK Housing Sector

John Blundell, Demand Generation Manager at Honeywell Fire

Installing and maintaining compliant life safety systems within housing estates is required by the British Standards. Proving that all your building's detectors have been tested can often be challenging, especially in restricted areas. Furthermore, inaccurate testing due hard-to-reach detectors, or those in ceiling voids can result in untested devices – jeopardising the buildings’ overall fire safety. New technologies from the fire industry are seeking to solve these issues by digitising the process; creating audit trails to prove that your sub-contractor has completed a full functional test of the fire system. The added automation also allows the whole testing process to take place without downtime or disruption that manual testing brings with it. Digitisation and automation of these processes help service providers and building owners in many ways, including saving time on site, reducing building disruption, providing real-time updates on Test and Inspect progress, and improving life safety performance by validating that the entire system works as intended and has been tested to code.

11:45 am - 12:30 pm Stage 1

Building trust and unlocking capacity through digital I Rob Quayle & Amanda Leonard, Prodo

Rob Quayle, Prodo

Amanda Leonard, Prodo

Given the current complex operating environment, the sector is facing some of its biggest challenges for over a decade with significant change to policy and regulation, eye watering capacity challenges with reduced revenues and increased costs and multi faceted, competing demands for asset investment.

With focus on decency, decarbonisation and building safety it is no wonder that customers are feeling disconnected from what their landlord is doing to address challenges and recent data from Housemark has highlighted that there still remains gaps in communication with customers in key areas.

High performing landlords are getting ahead of these challenges and are thinking about how accurate customer data to understand needs and preferences is essential for improving customer experience and digitalisation need not be seen as a one dimensional efficiency vehicle, but as a capacity creator, enabling resources to be targeted to those customers who need a more tailored service or support. 

 

11:45 am - 12:30 pm Stage 2

Innovation Showcase: Building Safety

In this session we hear from three genuine trailblazers in building safety. One showcasing an innovative new resident engagement platform that leverages the use of advanced data analytics for public good; the other having developed the world’s first purpose built Golden Thread and O&M solution.

 


John Kaiser, Head of Sales, Digital Solutions by Polygon

Identify the cause of damp and mould in your properties with insights and alerts with Polygon Digital Solutions, by utilising IoT sensors combined with our platform, to monitor the environmental conditions which can contribute to mould growth. Prevent water damage with Prevention-as-a-Service and our cutting-edge technology together with Polygon’s expertise in property damage control and mitigation enables early leak detection and rapid recovery, decreasing the need for drying and restoration work. Leading to healthier, safer homes and happier tenants.


Scott Pilgrim, Chief Product Officer, Operance

Having developed the world’s first purpose built Golden Thread and O&M solution, Scott explains how this can benefit housing associations.

Jason Whittall, Director ONE Engage

Showcasing an innovative new resident engagement platform that leverages the use of advanced data analytics for public good.

 

11:45 am - 12:30 pm Workshop

The Devil is in the Data

How well does your data drive your business?
Does your data play a key role in decision making?
Could it hold the key to a new way of working?
MIS will take you through our thoughts on a data driven world, the challenges of today and cover innovations that address real world problems. Innovations that are real, without the smoke and mirrors!


Christopher McLaughlin, Managing Director, MIS Active Management Systems


David Mason, Technical Director, InclineIT


Andrew McLaughlin, Group Finance Director, MIS Group

12:30 pm - 2:00 pm Exhibition Hall & 1882 Room

Lunch

2:00 pm - 2:40 pm Stage 1

Human-centred decision making: Using social value to drive innovation

Mary Kathryn-Adams, Chief Executive, Simetrica-Jacobs

Deployed effectively, social value can be a powerful tool to optimise decision-making. But with competing regulatory and financial pressures, coupled with increasing demand from both customers and investors, and a scramble to understand the true impact of AI on our services, how do we keep people at the centre of decision-making processes? How can we harness the power of social value to inform decision-making, drive innovation, and deliver better outcomes?

2:00 pm - 2:40 pm Stage 2

KEYNOTE: Upscaling and Innovation in retrofit: We make the road by walking

Paul Tucker, Sustainability Manager at Northampton Partnership Homes

To achieve net zero carbon targets, housing providers must scale up and innovate to make deep retrofit 'business as usual'.

This session will tell the story of NPHs retrofit journey and the challenges of scaling up from a 150 retrofit demonstrator project to a Wave 1 scheme aiming to deliver 429 retrofits.

Hear how NPH innovated from demo to wave 1, applying a learning approach which continues into wave 2, balancing quality against cost, and remaining focused on the resident journey.

2:00 pm - 2:40 pm Workshop

Going from Laggard to Leader in Cyber-Security - Arctic Wolf

Rich Fenton, Senior systems Engineer, Arctic Wolf

 

As seen by recent high-profile breaches, securing against a cyber-attack is continuous task, which requires technology but also people, process and expertise. This session will look at the main causes of cyber attacks in the last year, what effectively can be done to reduce the risk and impact of a cyber attack, the predicted trends for 2024 and how other Housing Associations are tackling defending against cyber-crime and fulfilling their cyber expertise gap

2:45 pm - 3:15 pm Stage 1

New Consumer Standards - how do we innovate to improve?

Chair:

Simon Adnett - VP Sales UK & I / MEA, Enghouse Interactive


Speakers:

Stephen Blundell, Director of Operations, Leeds Federated Housing Association

Has our relentless focus on compliance led to adverse and mechanistic outcomes for organisations and their customers?

Stephen will discuss how can we ensure that our response to Consumer Regulation is one which recognises the complexity of the relationship between our customers and ther homes, and supports colleagues to solve problems rather than operating processes.


 Naomi Sweeting, Director of Customer Experience, Grand Union Housing Group

Embedding Inclusion and customer needs as a service design principle – How psychographic segmentation can improve customer experience.

2:45 pm - 3:15 pm Stage 2

Innovation Showcase: Sustainability

Chair:

Ninesh Muthiah - CEO at Home Connections


Neil Sailsbury, Technical Manager at Hastoe Housing Association

Hastoe owns and manages 7,500 homes across the south of England. It has been building high-quality, sustainable affordable homes for over 20 years and developed the UK’s first rural affordable Passivhaus scheme in 2011. Hastoe’s New-Build Standard and Design Guidance was launched in 2021. This introduced efficiencies and a level of standardisation that would improve value for money while maintaining high development standards, reducing carbon emissions and ensuring energy efficiency to combat fuel poverty.


David March, Head of Sustainability at Orbit

In this session David will discuss Orbit’s innovative environmental sustainability programme tackling key environmental challenges for the housing sector. The session will focus on the importance of building a positive sustainability culture, achieved through their Orbit Earth programme, and discuss a particular example of innovation in action with Orbit’s 30by30 approach to enhancing green spaces for residents, nature and climate adaptation.

2:45 pm - 3:15 pm Workshop

UK Procurement Act Compliance & Supplier Lifecycle Management Uplift for Housing Associations I Mark Reddy, Global Director of Growth – Spend & Governance, Advanced

Chair: Mark Reddy, Global Director of Growth – Spend & Governance, Advanced


Emma Briggs, Director of Procurement & Sustainability, MTVH.


The upcoming changes in the UK Procurement Act necessitate a strategic shift in procurement and supplier management for Housing Associations. Mark and the panel will discuss this new pioneering program which aims to co-develop a Supplier Management Solution that aligns with the new regulations, enhancing value for money and operational efficiency.

The aim is to create a 'Gold Standard' Supplier Management Solution that Housing Associations can adopt.

3:15 pm - 3:45 pm Exhibition Hall

Refreshment Break

3:45 pm - 4:15 pm Stage 1

Developing the right mindset to embrace the challenges and opportunities ahead

Anthony Taylor, Joint MD, AQR Consulting

Jill Murray, has thrown down the gauntlet and challenged the sector to raise the bar and Be Epic. In this talk we will shine a light on the part of our personality that allows us to create the mindset to be epic. How we think impacts how we behave, how we behave impacts how our customers and colleagues feel. Developing the right mindset will help us embrace the challenges and opportunities ahead. We’ll show you how.

3:45 pm - 4:15 pm Stage 2

Recruitment, retention and making the best use of your field force

Jeremy Squire, Managing Director of FLS - FAST LEAN SMART

Russell Thompson, FCIOB, Chair of Direct Works

This session will highlight the scale and the reasons behind the challenges with recruitment and retention within the trades in social housing repairs and maintenance.  

Russell and Jeremy will also detail the ways in which social housing providers are attempting to address these challenges, including the use of technology to bridge the recruitment gap by enabling the best use of trade operative’s time and the ways in which we can make it more attractive for them to stay.

4:20 pm - 4:30 pm Stage 1

Closing Remarks and key take-aways

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