The way social housing operates has changed almost beyond recognition. Gone are the days of knocking on doors to collect rent and giving a repairs operative a paper ticket for the day’s jobs.
We now find ourselves in a world of high-tech commercial business with customers and tenants at its heart, and one in which compliance, governance, and viability fall under constant scrutiny.
Housing providers have been transforming for years in some way or another. Yet, rapid advancements in technology and the need to stay ahead of the curve and meet customer expectations has never been more important.
So, what are the driving factors behind such rapid change? Well, some housing providers see cost efficiencies as the driving factor for their digital transformation strategies, through digitised self-service facilities, streamlined processes, and agile working. For others, the focus is on improved customer satisfaction and a right-first-time culture. And then there are those who place risk and compliance-led initiatives above all else.
The truth is, all these factors must be considered to truly realise the full benefits of transformation, and we should not lose sight of the fact that transformation is in itself an iterative process.
Digital Transformation is a complete rethink of how business operates. It’s not just about technology; it’s about ideas-driven thinking, positive people culture, and flexible business processes. In today’s consumer-based world and tech-dominated culture, consideration needs to be given to integrating business practice and the customer experience.
Housing Digital is looking for the TOP 30 digitally enabled social housing providers (of all sizes) who can demonstrate they are at the forefront of digital initiatives and transformation in the sector. The best providers will have delivered transformation by combining digital technologies as an enabler with process-driven service delivery to effect positive people and culture change through customer and employee engagement. These providers will also be able to clearly demonstrate how technology has been used to help protect the organisation and ensure its longevity.
Competition breeds innovation – pit yourselves against industry peers to establish where your organisation ranks.
Demonstrate to stakeholders and the wider sector, how your organisation is reducing costs and increasing efficiency to deliver better customer satisfaction.
Enhance your corporate profile and gain recognition for your digital journey, with each ranked entry receiving a kitemark logo for promotional use for the whole of 2021.
Collaborate and share best practice with the other ranked housing providers at the Digital Top 30 webinar in mid February, where the 1st placed organisation will be asked to give a presentation on their digital journey along with a follow-up interview piece with the Editor of Housing Digital.