Now is a really exciting time to join us at Progress Housing Association.  We are about to launch a transformational new operating model which aims to further enhance our customer first philosophy.

 

 

Following a restructure we are implementing our new Customer First operating model in April 2021. Customer First puts our customers at the heart of what we do and these roles are pivotal in delivering that.  Always thinking outside of the box in order to provide an excellent service and customer experience, we are looking for forward thinking customer champions.

 

 

 

As an Area Housing Manager we are looking for two talented people who can drive forward the service your team will offer to our customers by:

Effectively delivering and managing all the housing services within a geographical area, ensuring a customer focused service that meets our diverse customers’ needs and expectations and the Group’s key performance indicators, service standards and regulatory requirements
Working in partnership covering key areas such as lettings, anti-social behaviour, income collection and tenancy related matters
Being a visible presence in your area with your team
 

 

You are someone that has experience in coaching and managing people to achieve excellent performance, delivering excellent customer care, effective problem-solving and dealing with the challenging situations that working in housing can often present.

 

 

In addition to an attractive starting salary, we can offer you great working conditions, a friendly, supportive team environment, on the job training and development and a real opportunity to make an impact in a growing organisation.  We also offer a defined contribution pension scheme, health cash plan and a leave package which starts at 26 days per annum, plus a day off for your birthday.

 

The hours of work will be 36.25 hours per week split over Monday to Friday, working a rota between 8am to 6pm.  Further details will be discussed at interview.

 

 

Our Organisation

 

 

Progress Housing Group is a Registered Social Landlord. Our vision is to have a positive impact on people and communities by providing high quality homes, supporting independence and creating opportunities. We are committed to working with others to achieve the Group’s strategic aims and our values underpin everything we do.

 

We own and manage over 11,000 homes and have been delivering housing and related services for over 20 years. We operate mainly in Lancashire, but provide Supported Living homes for people with a learning disability nationwide, as well as accommodation for keyworkers in Lincolnshire. We also manage women’s refuges and supported schemes for people facing homelessness. We currently employ 630 people.

 

We are committed to promoting diverse and inclusive communities in the workplace and through everything we do.  We are interested in your skills, talent and potential.

 

We have clear ambitions to lead the way in our sector. This is where you can come in and play your part.