Community Support Officer

Now is a really exciting time to join us at Progress Housing Association.  We are about to launch a transformational new operating model which aims to further enhance our customer first philosophy.  Following a restructure we are implementing our new Customer First operating model in April 2021.

Customer First puts our customers at the heart of what we do and these roles are pivotal in delivering that.  Always thinking outside of the box in order to provide an excellent service and customer experience, we are looking for forward thinking customer champions.

As our Community Support Officer you are someone who can proactively assist the Housing Operations Teams to support customers to improve their home environment. You will remove barriers working within the following key areas:

• Manage complex cases where intervention is required in order to ensure customers are able to sustain their tenancy and are safeguarded from self-neglect and hoarding.
• Lead in the identification of transfer tenants within general and independent living accommodation who may be eligible for assistance under the Under Occupation Policy,
• Managing the case and providing support throughout the process.
• Lead in the allocation, sign up and support for our interim accommodation in partnership with other external agencies (including Key).

We are ideally looking for someone that has experience of and a passion for supporting vulnerable people.

Working for Progress

In addition to an attractive starting salary, we can offer you great working conditions, a friendly, supportive team environment and a real opportunity to make an impact in a growing organisation.  We also offer a defined contribution pension scheme, health cash plan and a leave package which starts at 26 days per annum, plus a day off for your birthday.

The hours of work will be 36.25 hours per week split over Monday to Friday, working a rota between 8am to 6pm.  Further details will be discussed at interview.

Our Organisation

Progress Housing Group is a Registered Social Landlord. Our vision is to have a positive impact on people and communities by providing high quality homes, supporting independence and creating opportunities. We are committed to working with others to achieve the Group’s strategic aims and our values underpin everything we do.

We own and manage over 11,000 homes and have been delivering housing and related services for over 20 years. We operate mainly in Lancashire, but provide Supported Living homes for people with a learning disability nationwide, as well as accommodation for keyworkers in Lincolnshire. We also manage women’s refuges and supported schemes for people facing homelessness.

We are committed to promoting diverse and inclusive communities in the workplace and through everything we do.  We are interested in your skills, talent and potential.

We have clear ambitions to lead the way in our sector. This is where you can come in and play your part.