Karbon secures £26m of extra income for tenants

The specialist money matters team at Karbon Homes has recorded £26m in extra income gains for tenants over the past five years.

The team provides free, impartial financial advice and guidance, which supports customers to maximise their income entitlements. Since 2018, they have helped over 18,000 people, including advising over 10,500 prior to accepting a tenancy, and close to 16,000 with one-off advice.

What’s more, the team has supported around 15,000 welfare benefits/rights cases and provided help and advice for over 4,000 cases on financial well-being, debt and budgeting to tenants who are at risk of losing essential services, facing imminent action from bailiffs, or who need advice with urgent issues like council tax debt.

One Karbon tenant was recently referred to the Money Matters team by their housing officer, after explaining they had been struggling with the cost of living.

The team was able to identify that the customer had been incorrectly receiving a bedroom tax deduction on their Universal Credit (UC) entitlement. The bedroom tax was successfully removed, they were reimbursed for previous deductions and an additional £59.41 per month extra on their UC.

“They were friendly and dealt with my case quickly and professionally. Without speaking with them I wouldn’t have known I was paying the bedroom tax,” the tenant said. “Having the reimbursement and extra money every month is great and reassuring that I can cover my bills every month.

“The team also explained how I can access emergency help in the future if I find myself struggling, which is reassuring if I ever do need it.”

Lee Forrest, Money Matters manager at Karbon Homes, said: “For the past five years the Money Matters team have been on hand to help our customers – no matter how big or small the case.

“The income gained for customers is huge – but being able to help customers manage their money goes so much further than this, especially when the struggle with the cost of living is only increasing.”

Main image: Steven McCreedy from Karbon Home’s Money Matters team


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