Localz, leading experts in last-mile customer engagement, location and messaging technology, has been been shortlisted for the Best Technology Partner category at the 2022 Housing Digital Innovation Awards.
Localz has had a successful year of growth and announced several customers, including Vale of Aylesbury Housing Association and United Living Property Services.
The scale-up is becoming a go to partner for housing providers and hopes to further its growth in the sector in 2022.
Today’s customers are accustomed to real-time delivery updates, and are used to tracking the progress of their order, right up to their door.
Many housing providers use Localz to provide a similar experience for responsive repair appointments.
Positive impacts include a reduction in costly no-access appointments, and fewer calls to the contact centre.
In addition, real-time customer feedback helps staff to prioritise service recovery, so issues are dealt with in a matter of minutes, not weeks.
Tim Andrew, CEO & Co-Founder at Localz, said: “We are delighted to have been shortlisted for the best technology partner in 2022.
“During the past 18 months, we have seen first-hand how the pandemic affected repairs and maintenance appointments.
“Tenants and mobile operatives had to deal with emergency repairs that required visits, even during lockdown.
“With anxiety and the need to ensure safety for personnel and tenants at an all-time high, it was imperative for housing authorities to establish transparent communication with tenants around service appointments.
“This is why we have been working tirelessly to make it simple and quick for our housing association and property services clients to deliver the best possible service.”
The 2022 Housing Digital Innovation Awards ceremony will take place on 10 February at Edgbaston Cricket Ground, Birmingham.
Housing Digital stakeholder Localz is a mobile workforce solutions company that provides customer notifications, live ETA tracking, two-way communications, and real-time feedback around housing appointments.
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