Who we are
Localz is the digital customer engagement platform that makes the day of service awesome for residents, technicians and office staff.
What we do
Working with your existing technologies, Localz provides customer notifications, live ETA tracking, two-way communications, and real-time feedback around housing appointments. Clients use Localz to enhance customer experience and drive operational savings along the way.
Keep residents in the loop to ensure that they are home and ready for their visit – increasing first-time access and freeing up your call-centre from unnecessary calls.
Reduce friction for mobile operatives with time-saving automation and customer notifications.
Empower office staff with up-to-date job status information, operative locations and real-time feedback alerts.
Automate feedback requests to increase response rate and take action quickly when issues arise.
Who uses Localz?
With an ever-growing client list, Localz is becoming the go-to provider for housing associations looking to enhance customer communications and experiences.
Localz works with housing organisations including Clarion Housing, PH Jones, Wates Living Space, Watford Community Housing, United Living Property Services, Vale of Aylesbury Housing Trust, and Engie.
How does it work?
Configurable workflows use existing job data and geofence triggers to automate ETA tracking, customer communications, and feedback capture.
We built Localz to be platform-agnostic and run with any existing tech stack. It’s up to you whether you mix and match Localz out of the box applications, or integrate our location and communications technology into your enterprise solution.