Orchard, Castleton and Housing Partners have come together as part of MRI Software to form MRI Social Housing – the broadest single-provider solution set in the social housing sector.
MRI Software is a leading provider of web-based solutions for housing associations and local authorities in the UK and Ireland. Through the comprehensive suite of customer-focused products and applications that form our MRI Social Housing offering, we deliver flexibility, choice and scale to more than 850 clients in the region. We are committed to transforming tenants lives and experiences, and it’s our goal to become the trusted technology partner of choice for the sector.
The need for the Social Housing sector to deliver the best housing solutions and services to some of the most vulnerable in society has never been greater. Demand for suitable social housing continues to outstrip supply and the focus on building stronger, two-way relationships between housing providers and tenants has been sharpened during this COVID-19 pandemic.
Whilst the priority for providers is to provide the best services possible to tenants, this is underpinned and influenced by many variables: tighter regulations; need for greater efficiency; evolving business models; sector consolidation; integration and data challenges to name some of the key ones. Organisations are looking at all aspects of their operations to drive towards these goals and this is where technology is playing an increasingly critical role.
The MRI Social Housing solution set consists of the following:
Housing Management – Technology that brings together your tenants, their homes, your workforce and the wider community. From housing management systems to safeguarding the most vulnerable.
Customer Self Service – Providing housing customers with 24/7 access to key digital services including rent balances, payments and repairs.
Housing CRM – Transform customer relationships by putting customer service at the heart of your organisation, with automated processes to drive real efficiency.
Housing Analytics – A complete range of solutions including income analytics for arrears management, tenancy analytics for early intervention and tenant sustainability as well as tools to assist with debt recovery and pre-tenancy checks.
Asset Management – Designed to manage compliance, review and update key data, and take a strategic data-driven view of your housing stock.
Repairs & Maintenance – Manage the repairs & maintenance process with a complete, end-to-end, integrated system for recording, scheduling and delivering planned and emergency work.
Financial Solutions – A comprehensive range of options including enterprise, modular and cloud finance systems, along with component accounting and strategic financial modelling.
Managed Services & Cloud – Our team of software experts, with deep knowledge of the social housing sector, can become an extension to your in-house IT team. Business Essentials – From document management and SMS communications to centralised data-exchange platforms, MRI can help you with any aspect of your organisation’s most important asset – data.