Castles & Coasts Housing Association (CCHA) has appointed Marie Hardeman as executive director of customers and communities.
Hardeman succeeds former incumbent, Dawn Clark to what is a revamped role, following the latter’s promotion from housing services director to chief executive.
She is responsible for providing strategic leadership to CCHA’s housing and customer teams, for making sure CCHA is compliant with regulatory consumer standards, and is the organisation’s executive lead for customer complaints and equality, diversity and inclusion.
Throughout her career, Hardeman has held leadership roles in housing, local government, and central government, most recently as customer director at the Rural Payments Agency.
Hardeman said: “I’m really passionate about making sure the services we deliver are right for our diverse customers, and that we’re delivering them in a way that meets their individual needs. I’ll continue to work with partner organisations and engage with our residents so that we learn how we can continually improve our services to them and our communities.”
She is also leading CCHA’s Transform Together programme. She added: “Transform Together is an opportunity for us to develop new ways of working that empower our colleagues and provide the best service to our residents, and resident feedback will be key to its success.”
Dawn Clark, CCHA’s chief executive, said: “I’m delighted to have Marie on board. Marie’s extensive experience, and passion and commitment to supporting residents and communities, shone through, making her the perfect candidate for this role.”
Main image: Marie Hardeman, executive director of customers and communities, Castles & Coasts Housing Association
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