Feedback Ferret has recently added One Manchester to their growing list of housing sector clients.
Feedback Ferret currently work with other HA clients providing insightful data from resident’s feedback captured from a range of channels.
They work with clients on customer experience issues as well as health and safety issues, with their latest product aimed at tackling feedback comments around health and safety issues devised to track issues relating to category 1 and 2 hazards from the Housing Health and Safety Ratings System
One Manchester aim to work with the customer feedback and text analytics experts to enhance their customer engagement, using text analytics to gain deeper understanding of what their residents are really saying.
One Manchester’s Shaun Taylor, director of Experience, Insight & Innovation, said: “We’re looking forward to seeing what we can learn from our data once it’s been through the text analytics process.
“We’re doing this as part of our ongoing approach of transforming data into insight and in turn actions that improve the customer experience”
Feedback Ferret first started in 1998, analysing open-ended customer feedback, and have over this time improved their capabilities.
Housing Digital Stakeholder Feedback Ferret’s pre-coded housing sector-specific solutions capture what residents say across all feedback channels to give a 360° view of their experience.
Read next: Catalyst launches new Sustainable Finance Framework
Are you a social housing professional? Sign up for a FREE MEMBERSHIP to upload news stories, post job vacancies, and connect with colleagues on our secure social feed.