Ongo has launched three pilot projects using smart-home technology as part of a drive to become net-zero by 2050.
Smart-home devices are connected wirelessly through the internet or other communication networks, and have an ability to collect and transmit data to other devices and systems.
Ongo hopes that using such technology could change its ways of working and bring benefits to customers.
Air-source heat pumps
One-hundred-and-sixty properties with air-source heat pumps will have Switchee devices installed to monitor and highlight any potential issues and help Ongo to better plan for the future.
The sensors will also allow tenants to control temperature, see what they’re using, and better inform them on the most efficient and cost effective way to heat their homes and save money.
Damp and mould
Ongo is also set to install environmental sensors in around 80 homes to identify any triggers in conditions that cause damp and mould, and send alerts.
Ongo says this is part of a wider approach to tackle this issue in homes.
Ongo aims to enhance its virtual assistance by enabling customers to show a repair or issue through live video/image-sharing, instead of having someone visit their home.
This, it says, will lead to more first-time resolution and clearer diagnoses.
This project launched in August 2022 and is so far proving to be a “valuable” tool, Ongo says.
One Ongo tenant, Trevor (pictured), who recently had a Switchee device fitted as part of the air-source heat pump trial, said: “Anything that can save energy is only going to be a good thing, especially if it’s nice and simple to use.”
Evelina Paulauskaite, Research and Development engineer at Ongo, said: “We’re delighted to be using smart home technology in some of our homes, to hopefully make a huge difference to tenants, and guide the way for others going forward.
“Coming up with smart solutions that not only save money but also the planet is something we’re incredibly proud of and we hope to implement more in the future.”
Are you a social housing professional? Sign up for a FREE MEMBERSHIP to upload news stories, post job vacancies, and connect with colleagues on our secure social feed.