Plus Dane Housing has named Natalie Rose as its new director of customer experience.
Rose is not only new to the role, it is also a newly created position; formed as part of Plus Dane’s leadership team restructure intended to take a fresh approach to tackling issues facing the housing sector.
She brings brings a “wealth” of experience to the role, says Plus Dane, having worked across the public and private sectors during her career, including senior management positions at Manchester Airport Group.
As director of customer experience, Rose will be responsible for delivering a “seamless customer experience”, and helping Plus Dane achieve greater levels of “advocacy, customer satisfaction, increased efficiency, and effectiveness”.
Rose says she is “excited” to be joining the Plus Dane team.
”While there are plenty of challenges for the housing sector right now, I am passionate about creating positive experiences for customers, making them feel valued, and working to improve our services across our communities,” she added.
Plus Dane’s recent leadership restructure includes the development of its corporate plan for the next four years, which will shape the direction of the organisation.
A key focus will be on its social purpose, the organisation said. It will also take account of current and future operating environments, and regulatory requirements.
Chief executive, Ian Reed said: “We are delighted to welcome Natalie to Plus Dane. The director of customer experience is a key role in outlining and achieving how customers perceive our organisation, making their experience as individual and straight-forward as possible.
“This role is pivotal to the delivery of improved outcomes and experiences for each of our customers.”
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