In spite of the disruption caused by the COVID-19 pandemic, last December ROCC held its most successful repairs and maintenance event ever, writes marketing manager Meeta Patel
We had an amazing turn out to R-EXPO 2020, our most successful repairs and maintenance event ever. The response to the conversations, product spotlights and inspirational speakers has been truly exceptional.
Our partners, Thirteen Group, did an outstanding presentation on their inspiring and award winning digital transformation journey. Stephanie Lawlor, head of Repairs at Thirteen Group explained how they revolutionised their repairs and maintenance service over three years to produce some very impressive results from surpassing targets of 98% in ‘Right First Time’ repairs fixes, improving Customer Satisfaction to 92.8%, reducing the average time to complete a repair to 5.8 days to saving £500k on sub-contractor spend by bringing more jobs in-house.
Stephanie also explained how they managed to cope with repairs during this years initial nationwide lockdown. Judging by the number of questions asked at the Q&A section and the direct feedback received, delegates were very impressed with what they heard and many went on to ask Thirteen more detailed questions on how they produced such great results and what their plans were for 2021 and beyond.
The final presentation of the day was from Lauren Rowles, Paralympic gold medallist who talked about her incredible journey from being an able bodied 12 year old to coming to terms with being paralysed, facing many other physical and mental health challenges before going on to achieve her dream of becoming a Paralympic rowing gold medallist. There weren’t many dry eyes after her speech!
The feedback we received from delegates was wonderful. I don’t think we’ve ever had so many requests for more detailed demos, and Thirteen Group were inundated with questions after their presentation.
Just some of the comments we received:
“I thought you and the guys were great. It ran so smoothly! I haven’t attended an online event this year that went as well as yours did so kudos to you and the team”
“Love that ROCC are so proud of their company and they have a lot to be proud of. Good ethos on the way they work with their customers to get the best out of the systems”
“Like the format – makes a change from zoom!”
“Really enjoyed the Expo and the knowledge you all have is epic. Thank you”
“It’s been a well set up day, easy to use and navigate, nice to have virtual tables you can move between and network with other attendees as well as host”
A final word, then, from our marketing and sales executive Rebecca Jenkins: “After such a difficult year, we knew that we would have to find a way to bring everyone together but remain safe, which is how we came up with R-EXPO 2020, our virtual event.
“With help from the whole team at ROCC, we were able to pull it off and provide a fun and social place for people within the social housing sector to network and learn more about software available.
“I’m extremely proud of how we banded together and can’t wait until next year’s event.”
Main image: niroworld/Shutterstock