Radian Group launched its new tenant self-serve portal in record time during lockdown, enabling customers to register and log in remotely to access tenancy services online.
Project discussions on the MyRadian tenant portal began with Active Housing in March, with the first phase completed entirely remotely and launched in July – 67 days after the project started.
Since going live, the portal has gained more than 6,500 registered users with 40,000 logins by customers, enabling 1,000 repairs to be reported online which totals 49% of all repairs.
Over the last couple of months, 1,850 backlog repairs have been rescheduled through the portal, which has given residents access to further tenancy services during the COVID crisis.
Active Housing was already an existing partner to one of the UK’s leading digital landlords Yarlington Housing Group, which was awarded Digital Landlord of the Year at the UK Housing Awards in 2019.
The MyYarlington portal enables customers across Somerset and the South West to report, book and manage repairs online.
Yarlington Housing Group merged with Radian Group, which owns and manages homes across Hampshire and Berkshire, in November 2019.
The new group is one of the largest in the south of England with more than 39,000 homes and assets, 1,350 staff members, 79,000 customers, and a combined asset register worth £6bn.
Digital self-service functionality was high on the agenda during partnership talks between the two housing providers.
Stephen Hall, director of Hallnet, the organisation behing Active Housing, said: “I’m proud of our team which has really stepped up to deliver the MyRadian portal in record time, 100% remotely during lockdown.
“This was increasingly seen as an absolute priority because it offered Radian an enhanced way to communicate with tenants without the need for face-to-face contact.
“Active Housing helped to establish a strong digital roadmap by leveraging Radian’s in-house capabilities alongside Yarlington’s highly successful digital strategy and our latest Active Housing range of solutions.”
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