Radius Housing has become the first Housing Association in Northern Ireland to be awarded a Tenant Participation Accreditation.
The award, which follows an objective measurement of Tenant Participation activities, is made by Supporting Communities.
Supporting Communities has developed a bespoke Tenant Participation Accreditation programme for Northern Ireland, based upon the model used in Scotland, which reflects Northern Ireland’s regulatory requirements.
It recognises landlords who demonstrate excellence in tenant participation and provides an in-depth assessment of your engagement practices and activities. Most importantly, the accreditation can then be used as a tool for continuous improvement.
As the Independent Tenant Organisation for NI, Supporting Communities use accreditation to help landlords raise the bar for tenant participation and exceed the minimum standards as set out in the Tenant Participation Strategy NI. It will also act as a benchmark against other landlords in NI, RoI and across the UK.
Being the first housing association to pursue the accreditation process, Radius underwent a five stage process, which included 363 pieces of documentary evidence to show how they met the Tenancy Participation standards; two focus groups, including one with tenants, and an independent evaluation of the procedures and practices they use.
Following the rigorous assessment process, Radius has been awarded Silver, and becomes the first Northern Ireland Association to hold a Tenant Participation Accreditation.
Awarding the Tenant Participation Accreditation to Radius, Sheenagh McNally from Supporting Communities said “First of all I would wish to pay tribute to the staff team involved in completing a very impressive self-assessment form that included two very large lever arch folders of documentary evidence.
“Radius Housing has made significant strides in engaging tenants over the last four years since the merger in 2017, there are excellent examples of good practice throughout the submission that can be described as sector leading.
“As the first Housing Association in NI to put Tenant Engagement Activities under the spotlight to be forensically examined, you have certainly set the bar high for other organisations wishing to do likewise.”
Radius Housing chief executive, John McLean, added “It is paramount that tenants have a meaningful say in how we prioritise and deliver our services.
“Right from the outset at the planning stage of new homes through handover to the creation of diverse and shared neighbourhoods, we learn so much from our tenants and welcome their input.
“We have hard working staff engaging daily with tenants, building thriving communities. But we know we can do even better and that’s why we embraced the Tenant Participation Assessment, overseen by Supporting Communities.
“We are delighted to be the first NI based recipient of the assessment and to win the much coveted Silver Award.
“However more importantly we look forward to enhancing our partnership by implementing the positive recommendations from the assessment panel.
“I have no doubt that the TP Assessment will increase tenancy sustainability and resilience across all Radius communities and indeed the wider social housing sector should other providers follow suit.”
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