The Regulator of Social Housing has announced the formation of a tenant satisfaction measures sounding board following the publication of the Social Housing White Paper last year.
The regulator will consult representatives from across the social housing sector on a set of measures to inform regulation and help tenants hold landlords to account.
The government’s Social Housing White Paper called on the regulator to deliver a new consumer regulation function within the organisation to help reset the relationship between landlords and tenants across the sector.
To implement the changes, the regulator says it will need to make decisions about three broad areas:
- Any changes needed to its consumer standards
- Its operating model for the consumer regulation, which will define how the regulator checks whether providers are meeting the standards and how respond if they are not
- A set of tenant satisfaction measures that will help tenants and and the regulator hold providers to account and inform future regulation
To allow enough time for implementation, the regulator says it is planning to consult on a proposed set of tenant satisfaction measures in winter 2021-22, ahead of discussions and consultations on the standards and operating model.
Draft tenant satisfaction measures were set out by the government in the Social Housing White Paper.
Before it can consult on the measures, though, the regulator says it will need to develop detailed proposals about how they could be implemented in practice – which is why it has created a sounding board with representatives from across the sector.
Members of the tenant satisfaction measures sounding board include representatives from the following organisations:
- Chartered Institute of Housing
- Councils with ALMOs
- Housing Ombudsman Service
- Local Government Association
- National Federation of ALMOs
- National Housing Federation
- Northern Housing Consortium
Alongside the sounding board, the regulator says it continues to engage with a wide range of sector stakeholders to understand views on tenant satisfaction measures and inform its thinking – including carrying out workshops with tenants.
Over the coming months, the regulator plans to engage further with sector stakeholders “across the breadth of our work” on implementing the White Paper changes.
Image: Monster Ztudio/Shutterstock
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