The Regulator of Social Housing (RSH) is planning a nationwide survey of social tenants to gauge their satisfaction with landlords’ services.
All social landlords, including housing associations and councils, already need to collect Tenant Satisfaction Measures (TSMs) from their tenants.
RSH’s one-off National Tenant Survey will be in addition to these landlord TSMs and will use the same questions.
The regulator says it will provide the organisation with a “robust and independent benchmark” for landlords’ TSM results, and provide information about levels of satisfaction among different groups of tenants.
Will Perry, the RSH’s director of strategy, said: “The TSMs are an important way for tenants to hold their landlord to account. Our National Tenant Survey will help us to scrutinise the responses that landlords submit to us, and give us deeper understanding of satisfaction across the sector.
“We’re gearing up for the biggest change in social housing regulation for a decade. It’s vital that landlords focus on their core objectives of providing good quality homes and services for their tenants, and building new homes for people who need them.”
RSH is also currently consulting on a new set of consumer standards to protect tenants, and developing its approach for new landlord inspections that will start from April 2024.
It is currently in the process of procuring a supplier to carry out the national survey.
Image credit: ama_mia/Shutterstock
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