Social housing change advisor Golden Marzipan has featured in a new Sky digital TV programme about digital transformation and innovation.
The documentary-style series for Executive TV has been created for business leaders and the public sector, highlighting the challenges facing the industry and hearing from those best equipped to offer solutions.
In the programme, director and digital advisor Steve Dungworth discussed Golden Marzipan’s approach to enabling change, covering elements from data integrity and innovative technologies to the importance of people when implementing digital transformation.
Steve said: “In social housing, there’s historically a lot of friction in processes that can be removed by using digital technologies.
“Our expertise is in identifying where and how technology can best support housing associations, and helping them to become more agile and customer-centric.”
The programme also featured two housing associations as case studies on how the company is delivering technology-driven cultural change that benefits both customers and staff.
Golden Marzipan clients Yorkshire Housing and Wakefield and District Housing shared how they implemented digital change and what that looked like for them – from modernising IT systems to using drones.
Steve continued: “Implementing digital change benefits both the organisation and their customers. Greater customer self-service, faster response times, less staff administration – it all ultimately leads to greater value for money for the sector and a better customer experience.”
Golden Marzipan is a social housing technology-enabled change consultancy.
Yorkshire Housing manages more than 18,000 affordable and social rent homes across 20 local authorities.
- ‘Digital Transformation – Digital Innovations’ will be aired again on Sky digital channel 182 on 3 July, 10-11 am
Image: Steve Dungworth, director and digital advisor, Golden Marzipan
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