BRINGING NETWORKING BACK TO YOUR WORK LIFE
Housing Digital Socials are monthly online events that are free to attend for social housing professionals and HD members, to hear insights from our expert speakers and network with others who share a similar role to yourself.
Places are limited to 30 per social to ensure all attendees get the chance to meet in the breakout rooms and introduce themselves to the group.
Welcome & Networking:
Introduction from Chair and networking in breakout rooms
Each attendee is invited to give a 60 second ‘elevator’ introduction – which can include a short brief about their role, company, challenges they’ve faced, plans for the future and any recent good news.
2 x 10 minute presentations (including option of slides) followed by a short Q&A.
Networking & Close:
Attendees will have the opportunity to talk one-on-one in breakout rooms.
SELECT YOUR SOCIAL
KEYNOTE 1: Hannah Jones, Specialist Intervention Officer, & Elaine Gilbert, Executive Director of HR Communications & Marketing - ClwydAlyn
"Frontline service reform - implementing a trauma informed approach"
Welsh housing association ClwydAlyn has undergone a major transformation of its frontline services, aligned with its wider mission of ending poverty.
It has shrunk patch sizes for housing officers and implemented a zero evictions policy. Now it is hoping to become one of the first trauma informed landlords in the country, with frontline staff given training to understand how trauma can impact people’s behaviours and capacity. In this session ClwydAlyn will explain its trauma informed project, and explore how that looks on the front line through its evolving approach to tackling ASB.
Stakeholder Spotlight: Jonny Pears, Head of Design - Mediaworks
"Putting Data at the Heart of the Customer Experience"
It’s never been more important for housing associations to deliver a digital-first communication strategy. Using the power of data, you can ensure all your tenant and wider stakeholders stay engaged and aligned with your business reputation.
Mediaworks will explore the most effective way to create an end-to-end, user-centric, tenant communication loop.
KEYNOTE 1: Helen Grimes, Assistant Director of People - Stonewater
"Reimagining the future of work"
In this session, Helen will explore how the pandemic accelerated Stonewater’s plans to move to a predominantly home-based organisation and the work that’s been undertaken by the team to transition to a hybrid working model.
This includes sharing how Stonewater set out to redesign its offices to create three collaborative co-working hubs, which feature integrated wellbeing rooms that can be used as needed for a range of activities; including a place to pray and breastfeeding.
Stakeholder Spotlight: William Corn, Field Service Sales - Advanced
Tenants’ demands are increasing, they now have digital expectations, wanting to access services 24/7 across a choice of methods and expect a level of personalisation.
We all know that the best laid plans can quickly become inefficient in field operations, things don’t always run to plan, and delays happen. But the challenge of dealing with the unexpected, without reducing productivity or letting customers down, can be easily addressed by investing in technology in a smart way.