BRINGING NETWORKING BACK TO YOUR WORK LIFE
Housing Digital Socials are monthly online events that are free to attend for social housing professionals and HD members, to hear insights from our expert speakers and network with others who share a similar role to yourself.
Places are limited to 30 per social to ensure all attendees get the chance to meet in the breakout rooms and introduce themselves to the group.
Welcome & Networking:
Introduction from Chair and networking in breakout rooms
Each attendee is invited to give a 60 second ‘elevator’ introduction – which can include a short brief about their role, company, challenges they’ve faced, plans for the future and any recent good news.
1 x public sector organisation will be invited to give a 10 minute presentation (including option of video or keynote presentation) followed by a short Q&A.
1 x private sector organisation will be invited to give a 10 minute presentation (including option of video or keynote presentation) followed by a short Q&A.
Networking & Close:
Attendees will have the opportunity to talk one-on-one in breakout rooms.
SELECT YOUR SOCIAL
KEYNOTE 1: Sam Scharf - Orbit Director of Communities and Sustainability, Orbit
"Social enterprise makes good business sense"
Combining a social value ethos with commercial thinking and procurement, we can get the quality we need at a price that’s right whilst also delivering incredible impact, making our core spend work harder as a result. We’ve seen this happen across numerous areas of our organisation and we are now taking this to the next level with the launch of a Dynamic Purchasing System, which is open to all.
Keynote 2: Rebecca Jenkins - Marketing Manager, ROCC
"Getting it right first time"
There are many ways to ensure that repairs are completed ‘right first time’ but are they really effective? Join us as we discuss the ways in which we have helped increase right first time numbers.
When your customer's journey is easy it becomes easier for you to rectify whatever issue they've reported correctly and quickly.
KEYNOTE 1: Charley Oulton - Customer Engagement Manager, Orbit
"Working with customers to reshape our products and services"
Last year Orbit took a new approach to customer engagement with the launch of a digital engagement portal for customers – Your Voice - and through it's work with Together With Tenants. Since the launch, Orbit has seen major improvements in customer communication and a significant increase in customer involvement in its strategy and policies, from collaboration in the development of its new complaints process and completing the Housing Ombudsman’s Self-Assessment Form, to working with customers to develop its new Customer Promise.
KEYNOTE 2: Ben Whitmore - MD & Head of Design, Tripartum
"Making customer communications smarter"
The relationship between housing providers and residents has always been important. However, in the face of increased awareness around comprehension of information and falling levels of literacy, the housing sector, like many others, faces scrutiny around clarity of information. Taking a proactive approach to both content and design, operational documents such as rent and service charge communications, which are personalised by their nature, can provide a great opportunity to demonstrate exemplary service.
KEYNOTE 1: Fiona Astor - Assistant Director The Magenta Way (Transformation), Magenta Living
"Developing People During a Crisis"
How do you continue to develop people during a crisis? Many organisations stopped or paused their people development when Covid-19 hit us, but at Magenta Living we launched a new way of developing our best people "Rising Stars". This is unique to each person taking part and has been very well received by both those taking part, and the rest of the organisation.
KEYNOTE 2: Nicola Brown - Sales & Marketing Director, Central Networks & Technologies
Emerging from Covid: Are we transformed?
We have seen real challenges across our personal and professional lives during the past 15 months. How are we emerging from those challenges?
IT has a key role in transformation, the building blocks and foundation of how we can innovate and move forward. Let’s pause to contemplate our love, hate relationship with video conferencing, the legacies, whilst looking ahead to see what shape do we need to be in as a business for this new world.