BRINGING NETWORKING BACK TO YOUR WORK LIFE
Housing Digital Socials are monthly online events that are free to attend for social housing professionals and HD members, to hear insights from our expert speakers and network with others who share a similar role to yourself.
Places are limited to 30 per social to ensure all attendees get the chance to meet in the breakout rooms and introduce themselves to the group.
Welcome & Networking:
Introduction from Chair and networking in breakout rooms
Each attendee is invited to give a 60 second ‘elevator’ introduction – which can include a short brief about their role, company, challenges they’ve faced, plans for the future and any recent good news.
1 x public sector organisation will be invited to give a 10 minute presentation (including option of video or keynote presentation) followed by a short Q&A.
1 x private sector organisation will be invited to give a 10 minute presentation (including option of video or keynote presentation) followed by a short Q&A.
Networking & Close:
Attendees will have the opportunity to talk one-on-one in breakout rooms.
SELECT YOUR SOCIAL
KEYNOTE 1: Tracy Allison - Chief Executive, West Kent Housing Association
"West Kent Connected"
Tracy Allison, the CEO at West Kent shares how they embraced digital solutions as part of their response to the challenges posed by COVID, successfully increasing resident engagement and achieving improved outcomes for their customers through lockdown.
West Kent have almost 8,000 homes in management providing general needs, older person housing and shared ownership. They also provide financial wellbeing services, training and employment support and have an active community focus which delivers youth activities and a range of outreach and floating support together with their Abacus Stores (recently featured on ITV’s This Morning).
KEYNOTE 2: Kitty Hadaway, Business Development Manager & Housing Lead, Futr
"How digital self-serve tools are supercharging customer experience in 2021"
In this session, we will reflect on how the pandemic has catapulted digital transformation to meet residents’ changing expectations, and what social landlords have learnt from this. We will explore how landlords can capitalise on these opportunities to supercharge their customer service and meet the targets set out in the Social Housing White Paper. An interactive demonstration of Futr in WhatsApp will punctuate the session.
KEYNOTE 1: Jonathan Cocker - Chief Information Officer, Platform Housing Group
“How has the cyber security landscape changed during the pandemic and beyond”
The pandemic has shifted the way many HA’s deliver services and forced a change in colleague working locations. Whilst this has presented new opportunities it has also increased the risk from cyber-attacks, specifically those aimed at colleagues. In this session we will explore what Platform Housing group have done to combat this.
KEYNOTE 2: Sam Boulton – Account Director, Enterprise RPA
"Improve Working lives and achieve optimal efficiency, with Automation for Housing"
Sam has worked with Digital technologies for over 20 years; and works with customers’ investing in, and scaling Robotic Process Automation [RPA] and Artificial Intelligence [AI].
Enterprise RPA’s presentation will help you understand how the implementation of linked-automation technologies such as RPA, AI & The Digital Assistant, can remove the barriers and bottlenecks that impact progress. By automating the mundane tasks that waste the talents of valuable people, you cut-out complexity, reduce cost, and speed up response times, to deliver a great service.
The rewards are significant, as automation delivers sustainable, measurable change.