Solihull Community Housing, an ALMO that manages Solihull Council’s housing services, have deployed RentSense to help them mitigate rising arrears and achieve upper quartile performance.
Solihull manage around 10,000 homes, and like many landlords they have seen their arrears rise due to increasing pressures from welfare reform, such as Universal Credit and the Covid pandemic.
Andy Jones, Neighbourhood Services manager at Solihull Community Housing, said: ”Having invested a lot of time on our existing Housing Management System as part of a recent service review we still felt that improvements were necessary to improve efficiency and performance and RentSense provided those solutions.”
Identifying what RentSense would deliver for Solihull
Before investing in RentSense, Solihull undertook a RentTest. This enables a landlord to measure and calculate what RentSense will deliver for Solihull, as RentSense audits their data and identifies what the arrears cases the system would present.
Andy commented: “The Rent Test identified recommendations that were more appropriate and highlighted what we needed our staff to focus on.
”It also provided a caseload than was manageable and could be completed within a week.”
The go live was a virtual one, but all the staff were really enthused and looking forward to using RentSense to help them offer the support required to the right tenants at the right time.
Paul Evans, Chief Commercial director at Mobysoft, said: “We are looking forward to working with and supporting Solihull Community Housing. Like many landlords they and their tenants have been adversely impacted by the covid pandemic.
”Hence, with RentSense being able to free up officers’ time this will help them support their tenants and mitigate the challenging environment.”
Image: David Hughes/Shutterstock
Housing Digital stakeholder Mobysoft is one of the fastest growing software as a service-providers in the UK. Its RentSense product helps landlords sustain more tenancies, deliver efficiencies, and protect revenues.
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