North-west housing association South Lakes Housing (SLH) has appointed Niki Stockton as its new director of Customer Experience.
Niki is joining SLH from Warrington Housing Association, where she served as executive director of Operations.
She has 30 years’ experience in social housing and has served as a board director at Irwell Valley Homes in Greater Manchester.
Niki is passionate about customer service and the role that good housing has in providing a springboard for life and creating great communities.
SLH says Niki brings to the role “significant skills, knowledge and experience” in relation to improving homes, services, working with communities, and development and asset management.
Niki will be overseeing the further development and delivery of customer experience at SLH and will drive forward its customer-first approach to “recalibrate” its relationship with customers and communities.
As part of the executive team at SLH, Niki will lead on customer experience including neighbourhoods, resident engagement, allocations, income management, and customer services.
Cath Purdy, chief executive of SLH, said: “We are delighted to welcome Niki to SLH – her passion, knowledge and years of experience will be incredibly valuable as we continue to put customer service at the heart of what we do.
“Niki will build on the strong foundations we have already laid for excellent customer experience and will look to further enhance the design and delivery of our services to support the needs of our customers and communities.
“To continue creating homes, communities and neighbourhoods that our customers can be proud of is always underpinned by great quality customer services.”
Niki Stockton said: “I am really pleased to be joining SLH as this time, leading a renewed drive on delivering an excellent customer experience across the business, working closely with customers, colleagues, communities, and partners.”
Image: Niki Stockton, South Lakes Housing’s new director of Customer Experience. Credit: South Lakes Housing
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