Stockport Homes is introducing a new app that allows people to report anti-social behaviour (ASB) in a quick and easy way.
Head of ASB at Stockport Homes Liz Smith, said: “Previously your ASB Officer would give you an “Incident Diary” to complete as incidents occur, but many customers found this process time consuming.
“We listened to the feedback and have now launched an app, which enables complainants to log incidents as they occur direct from their smartphone or tablet.
“The app allows customers to log written details of what’s been happening as well as uploading photos, videos and sound recordings. The app even allows the Case Officer to send messages directly back to you thus improving communication.”
More and more people access the service on their mobile or tablet – 72% of customers who visit the Stockport Homes website access it this way. The team has been working with a group of existing customers to trial the app, and the feedback has been positive.
One of the customers using the app said: “Easy to download, so much better than having to write the incidents down, love the fact that you can use it to record evidence, enjoyed using the app and would definitely recommend to family and friends.”
Jenny Osbourne, the Chair of Stockport Homes Group, said; “We are delighted about the ReMOTE App’s launch, giving people the chance to use it easily anywhere on their mobile device.
“Now it’s even more important that people can report remotely as normal face-to-face meetings with your ASB Case Officer are on hold. The customer feedback received already when testing has been positive enhancing our customers’ digital journey and this way strengthening the safety in our communities.”
Read next: Ongo celebrates apprenticeship success
Are you a social housing professional? Sign up for a FREE MEMBERSHIP to upload news stories, post job vacancies, and connect with colleagues on our secure social feed.