Customer Engagement

Your Homes Newcastle is opening its doors to apprentices, in a bid to help create more opportunities for the community it serves.

Catherine Cole’s appointment at Community Housing will see her assume responsibility for areas such as Housing Services and Customer Engagement.

Jacob Howell, Digital Strategist at Prodo, looks at how to support customers in making the change to self-service portals.

Joanne Martin will lead all customer-facing activities at Magna and hold responsibility for strategic priorities relating to customer experience.

Localz looks at how streamlined communication workflows and increased customer engagement have been proven to reduce inbound calls.

Feedback Ferret’s Amanda Arnold spoke with Ian Dean on how housing associations can deal with resident feedback efficiently and improve customer engagement.

Feedback Ferret will work with One Manchester to provide insightful data from resident’s feedback captured from a range of channels.

Golden Marzipan have announced the appointment of customer experience expert, Lynne Mills, to further bolster its growing team of advisors. 

Digital solutions provider Prodo has launched its latest set of product innovations, designed to engage customers and drive channel shift in housing.

In the latest Futr vodcast, Kitty Hadaway spoke with Bromford Lab’s Paul Taylor about how to foster digital innovation from within a social landlord.