Customer feedback

The Housing Ombudsman has determined a “significant number” of complaints relating to noise over the last three years.

Nathan Ollier, Vice President of Public Sector & Field Service at Advanced, looks at the importance of customer reviews in field service management.

Nicola Brown, Sales director at Feedback Ferret, explains how text analytics can be used to create efficiencies and improve customer experience.

Piers Alington, CEO of Feedback Ferret, discusses the importance of resident feedback and how social landlords can effectively manage and analyse the data.

Paul Swannell, Sales Director at Localz, discusses traditional feedback methods, the benefits of real-time feedback, and how to collect useful feedback data.

Feedback Ferret have launched their latest White Paper discussing bridging the gap between customer feedback comments and Health and Safety Ratings System.

Ongo has signed up to HQN’s Board Diversity Programme in an effort to improve its approach to equality, diversity, and inclusion.

Platform Housing Group will start modernising 750 kitchens from spring this year, with the expectation of increasing these numbers over the coming years.

Michael Hotton, chair of the settle colleague forum, explains how increased employee and resident engagement helped shaped its response to COVID-19.

Your Homes Newcastle is looking to redress the balance of the economic impacts of the pandemic on young people, by appointing apprentices in several roles.