Manningham Housing has retained its Customer Service Excellence accreditation, achieving the highest possible Compliance Plus rating in 11 areas.
Customer Services
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Karbon Homes’ new director of Customer Services, Ian Johnson, on his plans for the role, the challenges he expects to face, and embracing digital tools.
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Byker Community Trust has retained its Customer Service Excellence accreditation for its commitment to delivering “high-quality housing and services”.
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Thirteen, the north east’s largest social housing provider, has opened its new store on Marfleet Lane in Hull.
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Natalie Rose has become director of Community and Business Planning at Livv, while Tom Wilde has become director of Customer Relationship Management.
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Johnnie Johnson Housing Trust has issued a warning to residents amid a rise in the number of phone, email, and impersonation scams.
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Beyond Housing has welcomed eight apprentices to its team, including its first digital marketing apprentice, Leisha White.
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Lynn Woodger, Customer Service advisor at Warrington Housing Association (WHA), will be retiring after 20 years of service.
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Futr’s Kitty Hadaway sat down with Dean Anderson to explore Futures Housing Group’s approach to digital within the customer journey.
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Chris Roberts, Beyond Housing’s newly appointed director of Customer Services, will work to improve the overall customer and digital experience.