Customer Services

Beyond Housing has welcomed eight apprentices to its team, including its first digital marketing apprentice, Leisha White.

Lynn Woodger, Customer Service advisor at Warrington Housing Association (WHA), will be retiring after 20 years of service.

Futr’s Kitty Hadaway sat down with Dean Anderson to explore Futures Housing Group’s approach to digital within the customer journey.

Chris Roberts, Beyond Housing’s newly appointed director of Customer Services, will work to improve the overall customer and digital experience.

Jamie Butcher has worked with Riverside for 20 years, helping support homeless people in and around the Cambridge area.

From digitisation to customer service, Maintel explores some of the ways it is helping to address and resolve new challenges within social housing.

Ongo ranked number 11 in the Housing Digital list of Top 30 Digital Housing providers and now aim to move 75% of customer interactions online by 2023.

The council had taken an “excessively long time” to deal with a complaint following a leak and “failed” to apologise or offer appropriate compensation.

whg installed a garden retreat at Tyler Gardens, a scheme for those with a learning disability, to create a communal area for customers to socialise.

With schools across Glasgow shut down, Wellhouse Housing Association bought and distributed a selection of sweets to 370 homeschooling children.