Customer Services

Manningham Housing has retained its Customer Service Excellence accreditation, achieving the highest possible Compliance Plus rating in 11 areas.

Karbon Homes’ new director of Customer Services, Ian Johnson, on his plans for the role, the challenges he expects to face, and embracing digital tools.

Byker Community Trust has retained its Customer Service Excellence accreditation for its commitment to delivering “high-quality housing and services”.

Thirteen, the north east’s largest social housing provider, has opened its new store on Marfleet Lane in Hull.

Natalie Rose has become director of Community and Business Planning at Livv, while Tom Wilde has become director of Customer Relationship Management.

Johnnie Johnson Housing Trust has issued a warning to residents amid a rise in the number of phone, email, and impersonation scams.

Beyond Housing has welcomed eight apprentices to its team, including its first digital marketing apprentice, Leisha White.

Lynn Woodger, Customer Service advisor at Warrington Housing Association (WHA), will be retiring after 20 years of service.

Futr’s Kitty Hadaway sat down with Dean Anderson to explore Futures Housing Group’s approach to digital within the customer journey.

Chris Roberts, Beyond Housing’s newly appointed director of Customer Services, will work to improve the overall customer and digital experience.