Nicola Brown, Sales Director at Feedback Ferret, looks at how text analytics can help housing associations get ahead of dealing with damp and mould by listening to and analyzing all feedback
Tag:
feedback ferret
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Nicola Brown, Sales director at Feedback Ferret, explains how text analytics can be used to create efficiencies and improve customer experience.
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Piers Alington, CEO of Feedback Ferret, discusses the importance of resident feedback and how social landlords can effectively manage and analyse the data.
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Feedback Ferret’s Amanda Arnold spoke with Ian Dean on how housing associations can deal with resident feedback efficiently and improve customer engagement.
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Feedback Ferret will work with One Manchester to provide insightful data from resident’s feedback captured from a range of channels.
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Ian Dean, Sales Director at Feedback Ferret, explains how housing associations can achieve better results when constructing their own in-house text-analytics system.
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Digital & TechnologyNews
Feedback Ferret publishes White Paper on resident feedback and regulatory compliance
Feedback Ferret have launched their latest White Paper discussing bridging the gap between customer feedback comments and Health and Safety Ratings System.