The Ombudsman issued 32 complaint-handling failure orders between January and March 2022, more than any previous quarter.
Tag:
housing ombudsman
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The London Borough of Hackney was found to have made “substantial delays” in dealing with damp, mould, and leaks at a resident’s home.
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The Housing Ombudsman found Clarion Housing Group had made “significant failings” in dealing with a complaint from a vulnerable resident.
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The Housing Ombudsman has determined a “significant number” of complaints relating to noise over the last three years.
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Finance & LegalNews
Ombudsman: Stronger regulation of managing agents needed to avoid ‘deep unfairness’
The Housing Ombudsman has called for stronger regulation of managing agents to ease the strain that can sometimes be passed on to residents.
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Finance & LegalNews
Two severe maladministration findings for one of England’s largest housing associations
The Housing Ombudsman found the provider failed to minimise the disruption of a temporary move for a resident with physical & mental health vulnerabilities.
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“We continue to see key themes including poor communication, excessive delays, and poor record keeping,” Housing Ombudsman Richard Blakeway says.
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The Housing Ombudsman has found severe maladministration within Great Yarmouth Borough Council for failings that had a “significant impact” on a resident.
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The Housing Ombudsman said the landlord’s consideration of the resident’s complaint “lacked customer focus”.
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The HCLG Committee will examine the ability of the Regulator of Social Housing and Housing Ombudsman to effectively identify and address problems.
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