Nicola Brown, Sales Director at Feedback Ferret, looks at how text analytics can help housing associations get ahead of dealing with damp and mould by listening to and analyzing all feedback
Tag:
residents feedback
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Digital & TechnologyNewsPolicy
HACT updates UK Housing Data Standards to focus on feedback and complaints
HACT has launched the latest version of the UK Housing Data Standards, which it says will ensure housing organisations listen to the voices of residents.
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Piers Alington, CEO of Feedback Ferret, discusses the importance of resident feedback and how social landlords can effectively manage and analyse the data.
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Feedback Ferret’s Amanda Arnold spoke with Ian Dean on how housing associations can deal with resident feedback efficiently and improve customer engagement.
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Feedback Ferret will work with One Manchester to provide insightful data from resident’s feedback captured from a range of channels.
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Resolve’s survey found that 56% of people want more to be done to tackle anti-social behaviour in their local area.
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Two LiveWest residents have joined a national customer-led committee which works to spread the word about the issue of tackling stigma in social housing.
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Digital & TechnologyNews
Feedback Ferret publishes White Paper on resident feedback and regulatory compliance
Feedback Ferret have launched their latest White Paper discussing bridging the gap between customer feedback comments and Health and Safety Ratings System.