Launched just three months ago, the Thrive Homes myThrive hub has reached its 1,000th customer.
Ms London was the 1,000th person to sign up to the myThrive hub, which Thrive says empowers customers with the quick, easy tools they need to manage their home.
“The myThrive hub is fantastic and means I can now stop relying on email and take control of my account at a time that suits me,” Ms London explained.
“As part of my digital tenancy, I’m required to contact Thrive digitally. I have quite a new smartphone, but the app wasn’t compatible for some reason.
“This meant I had to rely on email to manage my account, which is not ideal.”
One of the main improvements of the myThrive hub, says Thrive, is that it is accessible on any device that has an internet connection – including on a smartphone, laptop, PC or tablet.
Ms London said: “I discovered the myThrive hub on Thrive’s website, and when I needed a little assistance registering, I used live chat to speak to an agent.
“I got an instant response and before I knew it, I was online and able to look at my full payment history, previous and upcoming repair appointments, and everything.”
The myThrive hub has seen a steady flow of customers taking to the improved solution to manage their account online.
Anne Bijum, assistant director of Customers said: “We’re so pleased to see more customers taking to the myThrive hub each day. We want customers to access our services easily, and the myThrive hub has a lot to offer.
“Our customers have been involved in the creation of the myThrive hub from the start, and we are keen to hear about any suggested improvements customers may have so we can develop solutions that truly work for them.”
Thrive Homes aims to put customers at the heart of its mission to create homes where people enjoy living.
The landlord and developer believes in building trusted relationships with customers built on mutual respect and accountability.
Thrive says the hub was created with customers’ voices and needs in mind.
Some of the services available on demand to customers through the hub include:
- Choose and book repair appointments
- View your account balance and history
- Make a payment
- Access self-repair guidance
- Request documents relating to your property or tenancy
Image: Anna Kim/Shutterstock
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