Voicescape has bolstered its senior management team with the appointment of two industry experts, following a period of sustained growth for the organisation.
The Manchester-based business, which provides customer communication technology coupled with behavioural insights for UK social landlords, has appointed Gary Haynes as Chief Operating Officer (COO) and Bill Williams as Chief Revenue Officer (CRO).
Commenting on the two appointments, John Doyle, CEO of Voicescape, said: “Both Gary and Bill join at an exciting time for the business.
“The digital transformation of the social housing sector is gathering pace, especially as the pandemic compels providers to focus on more tailored means of tenant engagement and sustainability.
“Bringing in two senior people of Gary and Bill’s pedigree will undoubtedly strengthen our proposition, helping us to capitalise on the realisation within the sector that the needs and circumstances of individual customers are very different and subject to constant change.
Haynes has 30 years’ experience in professional supply side IT and consulting, with a track record operating at C-level in software businesses in the North West.
He will be responsible for strengthening internal operations at Voicescape, which includes technical delivery, product engineering, and customer success, as well as serving as part of executive team driving business strategy and growth.
Haynes said: “The opportunity to join a thriving, exciting business with great technology and great people, whilst combining my experience and approach to a new sector, meant the challenge was simply too good to miss.”
Williams has 25 years’ experience leading teams in software sales, go-to-market strategies, and driving long-term customer relationships. He joins from Purple WiFi, where he was VP of Global Sales for over seven years.
As part of the executive team at Voicescape, Williams will be responsible for overseeing the sales and marketing strategy, driving revenue growth, and bringing new solutions to market.
Williams said: “I’m thrilled to be joining such a dynamic business at a time when the housing sector is really looking for new and innovative ways to digitally engage with their tenants, while driving operational efficiencies within their teams.
“The COVID-19 pandemic has really sharpened the focus in many sectors. For Voicescape, it has made our ability to improve engagement between our customers and their tenants even more compelling.”
Image: (L-R) Voicescape hirees Gary Haynes and Bill Williams
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