The national consortium for older people’s housing and support (EROSH) has accredited Watford Community Housing as an outstanding provider of supported housing, awarding the gateway housing association the maximum three-star rating following its annual review.
EROSH assesses long-term housing-related support services delivered to vulnerable client groups in any setting, including Independent Living and Flexi-care.
Watford Community Housing has achieved its three-star rating due to its overall commitment to resident involvement, high standards of service, and its innovative internal processes.
Over the past year, the housing association has worked with its tenants to develop a guest policy for its independent living hubs, as well as authoring a service user handbook for communal areas which are often booked for local community activities and clubs.
Commenting on the accreditation, Lynn Wheeler, senior scheme officer said: “I’m so proud of the work that has gone into us achieving this rating. The team have been absolutely outstanding in their commitment to maintaining our high service standards and to improving wherever we can.
“I’d also like to thank our residents, whose feedback has been invaluable – it’s a pleasure to work for them.”
By March 2025, Watford Community Housing aims to have 433 independent living homes in Hertfordshire and to invest £1m in community development.
Watford Community Housing is a not-for-profit housing association, registered under the Co-operative and Community Benefit Societies Act 2014, which provides homes and services to over 20 local communities in South-West Hertfordshire.
It owns and manages more than 6,800 homes and associated assets.