Your Housing Group (YHG) has launched its new three-year corporate plan, pledging to ensure its homes are safe, decent, and well-maintained; while continuing to improve services and deliver more homes.
The YHG Plan, as it is called, is billed as the organisation’s vision to “ensure more people have a safe place to call home”. It is said to be “heavily influenced” by the feedback of residents, following 12 months of consultation to learn their needs and views.
Jacque Allen, YHG’s chief executive, said: “Over the past two years we have made changes across our culture to be more focused on residents, and demonstrating to them that as an organisation we really care.
“Listening to our customers and really understanding their needs when building this plan has provided a level of certainty that what we are proposing will make a real difference to them.
“As well as bringing a strengthened approach, The YHG Plan also brings an increased passion and commitment right across the business and is setting the stage for a period of impactful service improvements.”
Mike Gaskell, the organisation’s chair, added “Delivering our vision to ensure more people have a safe place to call home is about so much more than just about bricks and mortar.
“As an organisation it’s vital that we have a strategic direction that allows us to focus on the home environment, the community in which residents live, and the ability to enjoy their day-to-day lives comfortably and without worry.
“It is about that passion being driven the leadership team through to front-line colleagues, and most importantly to our customers.”
Key elements of the plan include YHG’s commitment to ensuring existing homes are safe, decent, and well-maintained; enabling residents to live comfortably in an environment where they feel safe, secure, and able to thrive.
Physical safety is a priority, the organisation says; ensuring timely maintenance, providing an efficient repairs service, building to a safe standard, and constructing energy-efficient buildings fit for ongoing use, with at least 66% of homes having Energy Performance Certificate (EPC) rating of C or above.
Collaborative working and building “solid and reliable partnerships and relationships with peers” and across sectors is also highlighted in the plan as a “vital function” to bring about the necessary changes in housing.
Image credit: bluedog studio/Shutterstock
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