How is social housing using data and AI?

Share your insights to help shape the sector.

We’re inviting senior data and AI leaders across housing associations and trusts to take part in this short survey on how the sector is using data and AI.

Your input will help build a sector-wide view of current priorities, challenges and capabilities, giving housing organisations a clearer benchmark for where they are today.

The independent survey is conducted jointly by Housing Digital and Cynozure. All responses will be aggregated and anonymised in the final report, so no individual or organisation will be identified.

in partnership with

It takes less than 5 minutes and covers:

A few details about your role and organisation
Key questions on your use of data and AI

As a thank you,
you’ll receive:

A free physical copy of
Data Means Business (Second Edition)
by Cynozure’s Founder & CEO, Jason Foster

Early access to
the findings
and final report

Thank you for sharing your perspective and helping build a clearer picture of data and AI across housing.

First Name

Last Name

Work Email Address

Company Name

Do you have direct or shared responsibility for data and AI budget or strategy?

Direct responsibility
Shared responsibility
Influence / provide input
None

What are the most important outcomes you want better use of data to support over the next 12–18 months?

You can select up to three options

What are your top priorities for data and AI over the next 12–18 months?

You can select up to three options

Which factors have the greatest influence on deciding these priorities?

You can select up to two options

better you make

How confident are you that your organisation has trusted, accessible data to make effective decisions in the following areas?

	Very confident	Somewhat confident	Neither confident nor unconfident	Somewhat unconfident	Very unconfident
Residents and households	Very confidentResidents and households Very confident	Somewhat confidentResidents and households Somewhat confident	Neither confident nor unconfidentResidents and households Neither confident nor unconfident	Somewhat unconfidentResidents and households Somewhat unconfident	Very unconfidentResidents and households Very unconfident
Stock condition and asset investment	Very confidentStock condition and asset investment Very confident	Somewhat confidentStock condition and asset investment Somewhat confident	Neither confident nor unconfidentStock condition and asset investment Neither confident nor unconfident	Somewhat unconfidentStock condition and asset investment Somewhat unconfident	Very unconfidentStock condition and asset investment Very unconfident
Repairs and maintenance	Very confidentRepairs and maintenance Very confident	Somewhat confidentRepairs and maintenance Somewhat confident	Neither confident nor unconfidentRepairs and maintenance Neither confident nor unconfident	Somewhat unconfidentRepairs and maintenance Somewhat unconfident	Very unconfidentRepairs and maintenance Very unconfident
Complaints	Very confidentComplaints Very confident	Somewhat confidentComplaints Somewhat confident	Neither confident nor unconfidentComplaints Neither confident nor unconfident	Somewhat unconfidentComplaints Somewhat unconfident	Very unconfidentComplaints Very unconfident
Tenancies, income and voids	Very confidentTenancies, income and voids Very confident	Somewhat confidentTenancies, income and voids Somewhat confident	Neither confident nor unconfidentTenancies, income and voids Neither confident nor unconfident	Somewhat unconfidentTenancies, income and voids Somewhat unconfident	Very unconfidentTenancies, income and voids Very unconfident
Safety and regulatory compliance	Very confidentSafety and regulatory compliance Very confident	Somewhat confidentSafety and regulatory compliance Somewhat confident	Neither confident nor unconfidentSafety and regulatory compliance Neither confident nor unconfident	Somewhat unconfidentSafety and regulatory compliance Somewhat unconfident	Very unconfidentSafety and regulatory compliance Very unconfident

What is the single biggest blocker preventing your organisation from getting more value from its data?

Which best describes your organisation's current approach to AI?

Where are you currently seeing the clearest impact from better use of data, analytics or AI?

You can select up to three options

How does your organisation currently measure the value created by data, analytics and AI?

We don't consistently measure it
Qualitative examples or case studies
Operational or service KPIs
Defined outcomes for individual initiatives
Financial impact or ROI
Systematic measurement across investments
Not sure

First Name

Last Name

Work Email Address

Company Name

strategy? to use

Do you have direct or shared responsibility for data and AI budget or strategy?

Direct responsibility
Shared responsibility
Influence / provide input
None

What are the most important outcomes you want better use of data to support over the next 12–18 months?

You can select up to three options

What are your top priorities for data and AI over the next 12–18 months?

You can select up to three options

Which factors have the greatest influence on deciding these priorities?

You can select up to two options

How confident are you that your organisation has trusted, accessible data to make effective decisions in the following areas?

	Very confident	Somewhat confident	Neither confident nor unconfident	Somewhat unconfident	Very unconfident
Residents and households	Very confidentResidents and households Very confident	Somewhat confidentResidents and households Somewhat confident	Neither confident nor unconfidentResidents and households Neither confident nor unconfident	Somewhat unconfidentResidents and households Somewhat unconfident	Very unconfidentResidents and households Very unconfident
Stock condition and asset investment	Very confidentStock condition and asset investment Very confident	Somewhat confidentStock condition and asset investment Somewhat confident	Neither confident nor unconfidentStock condition and asset investment Neither confident nor unconfident	Somewhat unconfidentStock condition and asset investment Somewhat unconfident	Very unconfidentStock condition and asset investment Very unconfident
Repairs and maintenance	Very confidentRepairs and maintenance Very confident	Somewhat confidentRepairs and maintenance Somewhat confident	Neither confident nor unconfidentRepairs and maintenance Neither confident nor unconfident	Somewhat unconfidentRepairs and maintenance Somewhat unconfident	Very unconfidentRepairs and maintenance Very unconfident
Complaints	Very confidentComplaints Very confident	Somewhat confidentComplaints Somewhat confident	Neither confident nor unconfidentComplaints Neither confident nor unconfident	Somewhat unconfidentComplaints Somewhat unconfident	Very unconfidentComplaints Very unconfident
Tenancies, income and voids	Very confidentTenancies, income and voids Very confident	Somewhat confidentTenancies, income and voids Somewhat confident	Neither confident nor unconfidentTenancies, income and voids Neither confident nor unconfident	Somewhat unconfidentTenancies, income and voids Somewhat unconfident	Very unconfidentTenancies, income and voids Very unconfident
Safety and regulatory compliance	Very confidentSafety and regulatory compliance Very confident	Somewhat confidentSafety and regulatory compliance Somewhat confident	Neither confident nor unconfidentSafety and regulatory compliance Neither confident nor unconfident	Somewhat unconfidentSafety and regulatory compliance Somewhat unconfident	Very unconfidentSafety and regulatory compliance Very unconfident

What is the single biggest blocker preventing your organisation from getting more value from its data?

Which best describes your organisation's current approach to AI?

Where are you currently seeing the clearest impact from better use of data, analytics or AI?

You can select up to three options

How does your organisation currently measure the value created by data, analytics and AI?

We don't consistently measure it
Qualitative examples or case studies
Operational or service KPIs
Defined outcomes for individual initiatives
Financial impact or ROI
Systematic measurement across investments
Not sure

How is social housing using data and AI?

Share your insights to help shape the sector.

As a thank you, you’ll receive:

As a thank you,
you’ll receive: