In this Micro Conference we will explore the complex issue of managing tenant repayment agreements. Social landlords across the sector are sharing the challenges they face with informal, high-risk repayment agreements, leading to significant unrecovered debt. A range of industry experts will share best practice on how to reduce break rates, minimise arrears, and improve financial outcomes for both housing providers and tenants..

Steven Johnson, Independent Behavioural Insights Advisor

Ste Lawrence, Sector Lead at Voicescape

Shirley McFarlane, Income Management Team Leader at Onward Homes