Opinion

Dan Hill, Business Development Executive at Localz, discusses the common reasons for low field service customer satisfaction and looks at the different solutions available.

Alan Ferguson, Head of Mental Health at Peabody, discusses schizophrenia and how housing associations can offer their support.

Mathew Baxter, group CEO of echelon Consultancy, explains how partnering advisors help improve the relationship between client and contract partners.

Ian Dean, Sales Director at Feedback Ferret, explains how housing associations can achieve better results when constructing their own in-house text-analytics system.

Although Wayfarer has successfully helped secure funding for a wide range of projects, there’s no room for complacency, as head Natasha Wilson explains.

Paul Swannell, Sales Director at Localz, discusses traditional feedback methods, the benefits of real-time feedback, and how to collect useful feedback data.

Disruptive Innovators Network CEO Ian Wright explains why the social housing sector’s commitment to steering a steady ship might cause it to be lost at sea.

Mathew Baxter, group CEO of echelon Consultancy, discusses how green spaces have become an essential part of the social value of a housing development.

Jacob Howell, lead digital strategist at Prodo, outlines five key things housing providers should think about when setting up their self-service portal.

Stephen Repton, managing director of One Consulting, explains what is involved in a review of a Housing Management System, and why it matters.