customer communications

L&Q report argues that scale and local accountability are not mutually exclusive

Drought can quickly become a housing management challenge

With Wales facing one of the most significant periods of change for housing in …

The Ombudsman has shared the extensive learning gained through the use of its new …

How a North Yorkshire housing association is using hybrid mail to deliver accessible, reliable …

How Pickering & Ferens Homes partnered with Alertacall to revolutionise resident communication, boost safety, …

Households in Bradford struggling to stay warm this winter are being offered practical support …

‘Livvi’ has been created as a digital assistant for tenants

Accent Housing takes to the streets once again with its Big Conversation campaign – …

The ombudsman says the impact of these complaints are “equally significant”