CFH works in partnership with housing associations and local authorities across the UK, supporting the delivery of scalable, secure and dependable resident communications.
Through solutions such as Docmail hybrid mail and CFH Managed services, we help organisations respond to regulatory change, affordability pressures and increasing scrutiny around service performance, where effective communication plays a vital role in maintaining trust and transparency with residents.
EXPERIENCE THAT DELIVERS AT SCALE
We bring decades of experience delivering high-volume, business-critical communications for public sector organisations. Our services span hybrid, digital and e-delivery, managed communication services, and secure inbound and outbound processing.
These solutions support a wide range of housing communications, from financial updates and service changes to performance reporting and operational messaging.
KEEPING PACE WITH HOUSING CHALLENGES
We work closely with housing providers to stay aligned with the issues shaping the sector today. From Tenant Satisfaction Measures and regulatory compliance to cost control, accessibility and digital inclusion, we understand the pressures organisations face and the importance of getting communications right.
This insight allows us to support strategies that are practical, responsive and resident-focused as requirements continue to evolve.
MAKING COMMUNICATION ACCESSIBLE TO ALL
Inclusive communication is central to effective resident engagement. CFH supports accessible formats including large print, braille, audio and translation services, helping housing providers meet equality obligations while improving understanding and response rates across diverse communities.
SECURITY YOU CAN RELY ON
Security and compliance underpin everything we do. We hold ISO 27001 and ISO 9001, Cyber Essentials and Cyber Essentials Plus, and are approved suppliers on CCS and G-Cloud frameworks, providing assurance that communications are managed safely and responsibly.
