Housing association LiveWest has appointed Trea Murphy as its regional head of Operations (South).
Trea will be tasked with driving improvements in the way the 39,000-home landlord – based in the south-west of England – delivers property repairs and maintenance services.
Her role will also support LiveWest’s aim to achieve net-zero by 2050.
Commenting on her appointment, Trea said: “I am delighted to have joined LiveWest. My focus will be to lead and support my incredible team to deliver high-quality repairs and maintenance services that are customer focussed and provide value for money.
“I am excited to work with a dedicated and committed team who are passionate about delivering high-quality services that make a difference to people, their homes and the communities that they live in.
“Working with a creative and innovative team to drive business effectiveness is a thrilling prospect, and I am looking forward to celebrating the successes.”
She added: “LiveWest showed to be a forward thinking, authentic organisation with a clear purpose and vision.
“As well as developing new homes, they are committed to continue to invest in existing properties and communities.
“I love what I heard about the organisation’s culture, and their values – especially putting the customer at the heart of what they do.
“I was impressed by LiveWest’s proactive approach to apprenticeships and growing diversity within their workforce.
“This role gives me a fresh challenge and a new opportunity to use my leadership skills and experience to steer the teams toward achieving business goals, drive change and deliver results in repairs and maintenance.”
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Trea continued: “I will be working closely with colleagues from around the business to fulfil our ambitious customer, asset management, and environmental strategies, ensuring we are efficient in our delivery and continually evolve with the customer at the heart of everything we do.
“Through the use of technology and the use of data there are some great opportunities to identify smarter ways of working to become more efficient with use of our available resources.
“For people working in the sector, there are some fantastic opportunities to upskill and diversify as we progress to achieve carbon-neutral properties.”
Background: Trea Murphy
Trea started her career in the manufacturing of electronic components and security devices before moving into the social housing sector.
Trea arrives from Magna Housing, where she worked for 25 years and rose to the position of head of Maintenance Services.
Delivering housing repairs, voids, and planned works property maintenance services, Trea headed up a repairs’ contact centre, the corporate fleet function, as well as stores and waste management.
Trea said: “My previous roles have given me the opportunity to implement my vision to internalise workstreams and growing an in-house delivery team.
“I was able to successfully deliver the outcomes for my previous organisation through buy-in and commitment from colleagues.
“The internalising work provides improved control of cost and better consistency of service delivery, leading to a better customer experience.
“I have always been passionate and committed to support colleagues to develop their skills to optimise their performance leading to colleague engagement and improved customer services.”
Liane Sheppard, director of Property Services for LiveWest, said: “I am delighted to welcome Trea into our Property Management team at such a crucial time.
“Not only are we embarking on a programme to ensure all our homes achieve net zero by 2050, but we are also ensuring that our homes are safe and well maintained and provide a place our residents love to call home.
“Providing a high-quality repairs’ services for our customers is at the heart of LiveWest, and Trea will help us to develop more innovative ways in which we can drive continuous improvements.”
LiveWest provides over 39,000 homes to over 80,000 people throughout the south-west of England.
Image: Trea Murphy, regional head of Operations, LiveWest
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