Stonewater has appointed Craig Taylor as group director of homes and communities and Adele O’Brien as group director of customer experience.
Taylor joins from Amplius, where he was director of customer operations. He has led large operational teams and delivered organisational change.
He said: “I’m really excited to be joining Stonewater. This is a fantastic opportunity to make a real difference to the lives of customers and the communities we serve.
“I’m looking forward to working with colleagues across the organisation to bring our values to life, deliver our corporate strategy and build on the great work already taking place in our localities, ensuring we continue to achieve positive outcomes for customers and Stonewater as a whole.”
O’Brien was previously director of customer experience at Midland Heart, where she led customer service improvement.
She said: “It’s an exciting time to be joining Stonewater. With the launch of a new Customer Strategy, there’s a real opportunity to enhance the work already underway and create an even more connected, responsive and customer-focused organisation.
“I’m passionate about putting customer experience at the centre of everything we do. It’s going to be great to collaborate with colleagues and customers to turn that ambition into meaningful, lasting improvements in the services and experiences we deliver.”
David Ripley, chief operating officer at Stonewater, said: “These appointments are an important step in delivering our long-term ambitions for customers, homes and communities. At Stonewater, we’re focused on ensuring customers feel supported and empowered. Everything we do starts with them – building trusted relationships and investing in the homes, services and communities that help people live independently and thrive.
“Craig and Adele share that commitment. Their passion, experience and collaborative approach will help us build on the strong work already underway, bring fresh thinking to our services and create lasting value for customers and communities.”
Main image: Craig Taylor, group director of homes and communities, and Adele O’Brien, group director of customer experience, Stonewater
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