Customer Satisfaction

Manningham Housing has retained its Customer Service Excellence accreditation, achieving the highest possible Compliance Plus rating in 11 areas.

Byker Community Trust has retained its Customer Service Excellence accreditation for its commitment to delivering “high-quality housing and services”.

York Council is launching a new integrated IT system that it says will further improve residents’ experience of working with the city’s housing services.

Software and services company Advanced explain how their Dynamic Resource Scheduler helped Riverside improve their appointments system.

According to figures from Heat Trust, there are fewer complaints and more heat providers signing up to customer protection standards.

Dan Hill, Business Development Executive at Localz, discusses the common reasons for low field service customer satisfaction and looks at the different solutions available.

Thirteen will be welcoming more than 1,300 new customers in Middlesbrough and Hull after completing an acquisition agreement with Clarion Housing Group.

Lynn Woodger, Customer Service advisor at Warrington Housing Association (WHA), will be retiring after 20 years of service.

Paul Swannell, Sales Director at Localz, discusses traditional feedback methods, the benefits of real-time feedback, and how to collect useful feedback data.

Futr’s Kitty Hadaway sat down with Dean Anderson to explore Futures Housing Group’s approach to digital within the customer journey.