Capita is a consulting and digital services business that cares. In partnership with the public sector, we help organisations transform and simplify their services to deliver better experiences for the communities and people that they serve.
With over 12,000 people in our public service team – including former civil servants – we bring with us unrivalled knowledge, combined with leading technology expertise that can turn complex policy and regulation requirements into high-performing, user-friendly services.
A core part of our expertise is rooted in the social housing sector. We recognise the financial constraints and enormous regulatory pressures that providers are currently operating within, all the while balancing the crucial need to run their housing stock efficiently and keep their residents safe.
This is why we developed a housing management system that gives providers more time to focus on what really matters: ensuring their residents feel respected and safe in their homes.
Our software brings together the existing resident, property and repairs data held by providers under one clear and simple view. Providers can then use the intelligent business reporting tool, simplified user dashboards, automated workflows and more to make informed, consistent and rapid decisions, at the same time as improving resident communication and experience through flexible payment platforms and online portals.
Intuitive and scalable, organisations can unlock further powerful capabilities by integrating the core housing system seamlessly with other modules to provide an end-to-end solution that reduces duplication, results in fewer errors and frees up resource within teams to concentrate on delivering better customer experiences.
Ultimately, we want to support social housing providers to deliver services that lead to healthier and happier lives. We care about the communities within which they – and we – work, which is why people and their needs sit at the heart of the solutions we create.
