ROCC are specialists in delivering smart innovative housing solutions. We provide organisations in the social housing sector with state-of-the-art solutions to streamline and optimise the repairs and maintenance process. We have implemented over 400 complex projects and our solutions have been trusted to maintain over 1m properties. Let us take you on a transformational journey to improve efficiency, lower maintenance costs and increase customer satisfaction.
Our solutions include end-to-end job management, dynamic scheduling, business intelligence and much more. In addition to this, we have a proven track record and a wealth of experience integrating with all housing and asset management systems on the market. Our aim is to make the integration as seamless and simple as possible.
We’ve worked with housing organisations, local authorities and contractors from all over the UK. We pride ourselves on being partners to our clients and support them throughout our entire partnership, achieving the best SLA’s in the sector.
What we provide:
- End-to-end job management
- Contractor and sub-contractor portals
- Compliance and cyclical jobs
- Inspections, Void and Planned work management
- Business Intelligence – reporting/dashboard
- Predictive analytics
- Dynamic Scheduling
- Image-based diagnostics for residents and contact centre
- Job costing
- Automated stock maintenance
- Mobile working
- Fully managed cloud solution
- Business continuity and disaster recovery
- Bespoke solutions with our in-house development team
“The digital transformation of our repairs service has been a catalyst for improved performance which has become embedded within all teams, providing us with a reinvigorated vision to drive customer experience. Our successful partnership with ROCC has enabled our more engaged workforce to achieve record levels of customer satisfaction for repairs. Our customers are seeing the positive impact and our maintenance teams have greater capability from their enhanced agility.”
Dave Ripley, Executive Director of Customer Services, Thirteen Group
